Amy Olson Email and Phone Number
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Strategic leader in Learning & Development and Agile frameworks, with a track record of driving digital transformation and building collaborative knowledge ecosystems. Experienced in executing impactful corporate initiatives that advance organizational effectiveness. I thrive on integrating quickly into new environments, leading through change, and aligning teams with strategic goals. I’m committed to fostering high-performing teams, effective conflict resolution, and ethical business practices to achieve shared success. Ready to bring my adaptability and results-oriented focus to a role that drives growth and development.Areas of expertise include:Investigative Research | Emotional Intelligence | Digital Literacy | Creative Thinking | Results-Driven | Collaboration | Learning Agility | AdaptabilityKEY ACCOMPLSIHMENTS:• Corporate Culture Transformation: Led a corporate-wide knowledge management initiative that boosted operational efficiencies, improved customer satisfaction, and elevated employee development.• Learning & Development Impact: Developed strategic corporate learning programs, reducing total cost of ownership for customers, streamlining training processes, and driving organizational effectiveness.• Technology & Agile Framework Adoption: Spearheaded a content management system implementation, incorporating Agile practices to improve cross-functional collaboration and accelerate solution delivery.• Change Management & Efficiency Improvements: Led a company-wide document management system upgrade, ensuring a seamless transition for 100% of the users, promoting system functionality and user adoption. Redesigned onboarding training that drove a 74% increase in internal resource efficiency and 50% reduction in vendor expenditures.
Oxford Global Resources
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Technical Project ManagerOxford Global Resources Nov 2024 - PresentBeverly, Massachusetts, UsLeading the implementation and adoption of Microsoft Copilot and M365 tools, leveraging the Scrum framework to ensure efficient project management and delivery. My role is instrumental in driving user adoption through structured training programs, enabling select employees to become platform evangelists who empower others within the organization. By combining my expertise in change management and technology training, I support the delivery of innovative tools, fostering enhanced collaboration, and productivity across the team.• Serve as Scrum Master for the M365 and Copilot rollout, facilitating sprint planning, retrospectives, and daily stand-ups to drive project momentum.• Lead a globally distributed Scrum team with members based in the US and India, fostering seamless collaboration across time zones.• Collaborate with internal and external teams, including internal technical employees and contractors, to ensure seamless project execution.• Oversee change management strategies to mitigate resistance and enhance user engagement during the transition to new tools.• Utilize Atlassian Jira to manage tasks, track progress, and improve collaboration between project stakeholders.• Advocate for Human-Centered Design principles to align technology adoption initiatives with end-user needs.
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It Training ManagerLewis Roca 2023 - 2024Phoenix, Arizona, UsPartnered with the Chief Information Officer to spearhead the development and implementation of strategic learning and development programs, optimizing the value attorneys, business professionals, and clients derived from the firm’s technological investments. These initiatives enhanced technology adoption, increased efficiency, and empowered users to leverage innovative tools for improved productivity and client service.• Developed a strategic plan supporting the creation of a firmwide Learning & Development organization, including a comprehensive learning technology ecosystem.• Led change management and training initiatives for a firmwide document management system upgrade, successfully transitioning 100% of the firm’s users.• Redesigned IT onboarding processes, improving resource efficiency by 74% and cutting vendor expenditures by 50%.• Developed training and communication strategies for the rollout of Microsoft Copilot, the AI-powered assistant within Microsoft 365.• Collaborated with the Marketing team to design and launch a new IT communications brand, enhancing internal visibility and engagement, including the development of 'Tech Coach' branding for training services.• Established the 'Coffee Talk' knowledge-sharing platform and cohort-based training for legal support professionals, boosting efficiency by optimizing technology use in business processes.• Created and published TripleTC-branded internal podcasts that significantly increased awareness and adoption of the firm’s technologies. -
Learning And Development ManagerHarkins Theatres 2022 - 2023Scottsdale, Arizona, UsReported directly to the VP of Human Resources and partnered with corporate stakeholders to implement comprehensive training programs that aligned with the organization’s strategic objectives. These initiatives focused on career pathing and professional development, delivering targeted learning solutions that empowered team members, enhanced their performance, and fostered long-term growth. • Developed innovative training solutions using Articulate 360 and QR code technology to streamline operational workflows and improve accessibility.• Led the exploration and review of role competency and skill development tools to support career pathing, succession planning, and leadership development programs • Created micro-learning guides to promote professional competency development and personal growth, fostering adaptability and continuous improvement. -
Talent Development SpecialistW. L. Gore & Associates 2021 - 2022Newark, Delaware, UsLed the facilitation and development of impactful learning initiatives supporting a global workforce of 12,000+ employees.• Developed upskill micro-learning content focused on personal growth, work performance, and relationship building, enhancing employee competencies.• Facilitated onboarding, mentoring, leadership development, and communication workshops, increasing engagement and boosting talent retention. -
Scrum MasterMolina Healthcare 2018 - 2021Led technical development teams responsible for maintaining critical reference database tables, ensuring accurate medical claim processing, provider reimbursements, and member out-of-pocket calculations.• Provided daily leadership, strategic direction, and coaching to three six-member teams, fostering an environment encouraging open feedback and collaboration resulting in higher performance and adoption of Agile best practices. • Spearheaded the transition from Atlassian Jira to Microsoft Azure Boards, delivering comprehensive training that enhanced collaboration and improved workflow efficiency.
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Training Development And Delivery LeadMolina Healthcare 2016 - 2018Designed and implemented a comprehensive onboarding program covering healthcare industry knowledge, business applications, and technology utilization, improving new hire integration and team productivity. This program accelerated new hire integration, deepened understanding of key business functions, and boosted overall team productivity.• Conducted thorough learner assessments by analyzing demographics, technical aptitude, and skill inventories, enabling tailored development plans for individual performance success.• Launched an on-demand, web-based training program featuring pre-recorded tutorials, detailed instruction manuals, and an interactive learning platform, significantly improving accessibility and learning flexibility.• Leveraged Adobe Captivate, Microsoft Office, and the corporate learning management system (LMS) to design and develop engaging, scalable training content that supported continuous learning and development across the organization.
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Business Systems AnalystCvs Health 2013 - 2016Woonsocket, Ri, UsDelivered expert Medicare Part D operations support, with a strong focus on leading Facets® business analysis and configuration efforts. Spearheaded initiatives that ensured accurate claims processing, optimizing system functionality and compliance while enhancing operational efficiency and service quality.• Analyzed, interpreted, and configured complex business rules within enterprise systems, ensuring adherence to CMS regulations and optimal performance for claims processing.• Led knowledge transfer sessions on Facets application, collaborating with stakeholders to analyze business objectives and determine optimal configurations for new and existing business requirements.• Developed comprehensive work instructions, policies, and procedures, and provided hands-on training to a 12-member team, significantly improving operational accuracy and efficiency in day-to-day tasks. -
Training Program ManagerTrizetto Healthcare Products 2003 - 2013Teaneck, Nj, UsDesigned, developed, and administered the comprehensive end-to-end QNXT™ Certification Program. This included creating detailed storyboards, interactive eLearning modules, application configuration, as well as conducting assessments and evaluations. The program was instrumental in enhancing user proficiency, ensuring a deep understanding of the platform, and driving operational excellence. • Led skills inventories and facilitated workgroup sessions with stakeholders and subject matter experts (SMEs) to identify and document clear learning objectives that aligned with business needs.• Designed and delivered targeted assessments and evaluations to measure program effectiveness in terms of learner outcomes, content quality, and instructional delivery. Utilized feedback to continuously improve learner satisfaction and elevate program impact.• Played a pivotal role in the LMS system conversion, overseeing data migration, validation, and the development of end-user training to ensure a seamless transition and ongoing user support. -
Senior Business Systems AdministratorTrizetto Healthcare Products 2003 - 2013Teaneck, Nj, UsFunctioned as the product champion and system administrator for the SaaS-based OpenText Extended Enterprise Content Management (xECM) platform, a cornerstone of the corporate Knowledge Management initiative. Led efforts to automate core business processes, streamline corporate documentation management, and formalize project administration.• Led the successful implementation of the xECM system through the full Software Development Life Cycle (SDLC), ensuring user adoption by collaborating with business stakeholders and IT teams to develop solutions that met evolving business requirements.• Streamlined operational processes for corporate training registration and delivery, customer product enhancement requests, and customer-facing project management, improving efficiency and service delivery.• Provided comprehensive technical support for a user base of approximately 1,500 employees, delivering training, troubleshooting, and resolving system issues to ensure optimal performance and user satisfaction.• Presented at the vendor's customer conference, sharing insights on the success of the xECM implementation, including best practices for driving user adoption, improving corporate efficiencies, and maximizing the platform's impact.
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Software Quality Assurance Specialist - Account PayableTrizetto Healthcare Products 1999 - 2003Teaneck, Nj, Us
Amy Olson Skills
Amy Olson Education Details
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Grand Canyon UniversityHealthcare Administration -
Arizona State UniversityPsychology
Frequently Asked Questions about Amy Olson
What company does Amy Olson work for?
Amy Olson works for Oxford Global Resources
What is Amy Olson's role at the current company?
Amy Olson's current role is Learning & Development Leader | Technical Project Manager | Driving Digital Transformation | Championing Technology Adoption, User Enablement & Team Collaboration for Enhanced Productivity | CPTM | CSM |.
What is Amy Olson's email address?
Amy Olson's email address is am****@****ins.com
What is Amy Olson's direct phone number?
Amy Olson's direct phone number is +160264*****
What schools did Amy Olson attend?
Amy Olson attended Grand Canyon University, Arizona State University.
What skills is Amy Olson known for?
Amy Olson has skills like Healthcare Information Technology, Sdlc, Process Improvement, Integration, Software Documentation, Business Process Improvement, Business Analysis, Visio, Business Process, Requirements Analysis, Training, Program Management.
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