Amy Olson Email & Phone Number

Scottsdale, AZ, US

Beverly, Massachusetts, US

• Leading the implementation and adoption of Microsoft Copilot and M365 tools, leveraging the Scrum framework to ensure efficient project management and delivery. My role is instrumental in driving user adoption through.
• Serve as Scrum Master for the M365 and Copilot rollout, facilitating sprint planning, retrospectives, and daily stand-ups to drive project momentum.
• Lead a globally distributed Scrum team with members based in the US and India, fostering seamless collaboration across time zones.
• Collaborate with internal and external teams, including internal technical employees and contractors, to ensure seamless project execution.
• Oversee change management strategies to mitigate resistance and enhance user engagement during the transition to new tools.
• Utilize Atlassian Jira to manage tasks, track progress, and improve collaboration between project stakeholders.

Phoenix, Arizona, US

• Partnered with the Chief Information Officer to spearhead the development and implementation of strategic learning and development programs, optimizing the value attorneys, business professionals, and clients derived.
• Developed a strategic plan supporting the creation of a firmwide Learning & Development organization, including a comprehensive learning technology ecosystem.
• Led change management and training initiatives for a firmwide document management system upgrade, successfully transitioning 100% of the firm’s users.
• Redesigned IT onboarding processes, improving resource efficiency by 74% and cutting vendor expenditures by 50%.
• Developed training and communication strategies for the rollout of Microsoft Copilot, the AI-powered assistant within Microsoft 365.
• Collaborated with the Marketing team to design and launch a new IT communications brand, enhancing internal visibility and engagement, including the development of 'Tech Coach' branding for training services.

Scottsdale, Arizona, US

• Reported directly to the VP of Human Resources and partnered with corporate stakeholders to implement comprehensive training programs that aligned with the organization’s strategic objectives. These initiatives focused.
• Developed innovative training solutions using Articulate 360 and QR code technology to streamline operational workflows and improve accessibility.
• Led the exploration and review of role competency and skill development tools to support career pathing, succession planning, and leadership development programs
• Created micro-learning guides to promote professional competency development and personal growth, fostering adaptability and continuous improvement.

Newark, Delaware, US

• Led the facilitation and development of impactful learning initiatives supporting a global workforce of 12,000+ employees.
• Developed upskill micro-learning content focused on personal growth, work performance, and relationship building, enhancing employee competencies.
• Facilitated onboarding, mentoring, leadership development, and communication workshops, increasing engagement and boosting talent retention.

• Led technical development teams responsible for maintaining critical reference database tables, ensuring accurate medical claim processing, provider reimbursements, and member out-of-pocket calculations.
• Provided daily leadership, strategic direction, and coaching to three six-member teams, fostering an environment encouraging open feedback and collaboration resulting in higher performance and adoption of Agile best.
• Spearheaded the transition from Atlassian Jira to Microsoft Azure Boards, delivering comprehensive training that enhanced collaboration and improved workflow efficiency.

• Designed and implemented a comprehensive onboarding program covering healthcare industry knowledge, business applications, and technology utilization, improving new hire integration and team productivity. This program.
• Conducted thorough learner assessments by analyzing demographics, technical aptitude, and skill inventories, enabling tailored development plans for individual performance success.
• Launched an on-demand, web-based training program featuring pre-recorded tutorials, detailed instruction manuals, and an interactive learning platform, significantly improving accessibility and learning flexibility.
• Leveraged Adobe Captivate, Microsoft Office, and the corporate learning management system (LMS) to design and develop engaging, scalable training content that supported continuous learning and development across the.

Woonsocket, RI, US

• Delivered expert Medicare Part D operations support, with a strong focus on leading Facets® business analysis and configuration efforts. Spearheaded initiatives that ensured accurate claims processing, optimizing.
• Analyzed, interpreted, and configured complex business rules within enterprise systems, ensuring adherence to CMS regulations and optimal performance for claims processing.
• Led knowledge transfer sessions on Facets application, collaborating with stakeholders to analyze business objectives and determine optimal configurations for new and existing business requirements.
• Developed comprehensive work instructions, policies, and procedures, and provided hands-on training to a 12-member team, significantly improving operational accuracy and efficiency in day-to-day tasks.

Teaneck, NJ, US

• Designed, developed, and administered the comprehensive end-to-end QNXT™ Certification Program. This included creating detailed storyboards, interactive eLearning modules, application configuration, as well as.
• Led skills inventories and facilitated workgroup sessions with stakeholders and subject matter experts (SMEs) to identify and document clear learning objectives that aligned with business needs.
• Designed and delivered targeted assessments and evaluations to measure program effectiveness in terms of learner outcomes, content quality, and instructional delivery. Utilized feedback to continuously improve learner.
• Played a pivotal role in the LMS system conversion, overseeing data migration, validation, and the development of end-user training to ensure a seamless transition and ongoing user support.

Teaneck, NJ, US

• Functioned as the product champion and system administrator for the SaaS-based OpenText Extended Enterprise Content Management (xECM) platform, a cornerstone of the corporate Knowledge Management initiative. Led.
• Led the successful implementation of the xECM system through the full Software Development Life Cycle (SDLC), ensuring user adoption by collaborating with business stakeholders and IT teams to develop solutions that.
• Streamlined operational processes for corporate training registration and delivery, customer product enhancement requests, and customer-facing project management, improving efficiency and service delivery.
• Provided comprehensive technical support for a user base of approximately 1,500 employees, delivering training, troubleshooting, and resolving system issues to ensure optimal performance and user satisfaction.
• Presented at the vendor's customer conference, sharing insights on the success of the xECM implementation, including best practices for driving user adoption, improving corporate efficiencies, and maximizing the.

Teaneck, NJ, US

Mba, Healthcare Administration

Bs, Psychology