Ethan Olson

Ethan Olson Email and Phone Number

IT Customer Support - Journey @ Washington State University
Pullman, WA, US
Ethan Olson's Location
Pullman, Washington, United States, United States
Ethan Olson's Contact Details

Ethan Olson personal email

n/a

Ethan Olson phone numbers

About Ethan Olson

I am an IT professional currently working as an IT Customer Support - Journey for the Facilities Services department at Washington State University.

Ethan Olson's Current Company Details
Washington State University

Washington State University

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IT Customer Support - Journey
Pullman, WA, US
Ethan Olson Work Experience Details
  • Washington State University
    It Customer Support - Journey
    Washington State University
    Pullman, Wa, Us
  • Washington State University
    It Customer Support - Journey
    Washington State University Apr 2024 - Present
    Pullman, Washington, United States
  • Washington State University
    It Support Technician 2
    Washington State University Sep 2021 - Apr 2024
    Pullman, Washington, United States
  • Amazon
    It Support Engineer I
    Amazon Apr 2020 - Sep 2021
    Spokane, Washington, United States
    • Supported the launch of the first Amazon fulfillment center in the Spokane, WA area• First level troubleshooting and maintenance of IT networking equipment for a 550K square foot warehouse including 1300 wireless access points and 100+ switches, routers, and servers• Supported, onboarded, and trained thousands of new employed in multiple areas of work including Shipping/Receiving, HR, Operations, and Facilities Maintenance• Supported multiple Alpha projects to test various developing fulfillment center technologies and helped roll them out to multiple sites nationwide• Engineer launching multiple Amazon sites in the greater Spokane area
  • Amazon
    It Support Engineer Ii
    Amazon May 2018 - Apr 2020
    Seattle Washington
    • Perform troubleshooting and technical support on internal customer-driven cases including hardware, software, and infrastructure related issues at Amazon corporate HQ in Seattle, WA• Worked as a remote chat engineer to support internal customers with complex issues from anywhere in the world• Creating and maintaining documentation for our internal knowledge base it.amazon.com• Provide training and developmental support for Level I and II engineers.
  • Amazon
    It Support Engineer I
    Amazon Jul 2015 - May 2018
    Sumner Washington
    • Maintained and upgraded Amazon Robotics systems, running CMs to upgrade core systems running RHEL and working with MySQL databases• Utilized various Amazon tools including Apollo, Infrastructure, and Pipelines to deploy and update servers• Responsible for multiple Fulfillment center site builds in North America, turning up circuits and configuring network infrastructure with short timelines• Configured new build Linux and Windows server stacks including kickstart servers, console servers, surveillance cameras, and packet inspection gear• Liaison with Amazon Robotics on experimental research and development projects• Part of an oncall rotation to ensure building support in the event of a high severity issue• Work with the sites IT Support Techs to familiarize them with different technologies including Linux CLI and Cisco IOS to prepare them for an Engineer position.• Interviewer for IT Support technicians in North America averaging 3-5 interviews per week
  • Amazon
    It Support Technician
    Amazon Oct 2013 - Jul 2015
    Sumner Washington
    • First level troubleshooting of all IT related equipment such as PCs, site infrastructure, wireless handheld devices, thin clients, printers and other end user devices• Installation, repair and preventative maintenance of servers, switches and routers (mainly Cisco)• Management of around 1200 users in an Active Directory setting• Allocation and maintenance of IT equipment throughout the Fulfillment Center• Responsible for the RMA and repair process for all devices under warranty
  • Edison Job Corps
    Advanced Information Technology Trainee
    Edison Job Corps Jan 2013 - Jun 2013
    •Managed user/group/computer accounts•Utilized Windows AIK tools/WDS for automated deployments•Backup and restoring of user data and profiles•Mapped network drives and printers•Managed share and NTFS permissions•Setup and maintained Windows Firewall•Removed viruses and spyware
  • Centennial Job Corps
    Computer Technician Trainee
    Centennial Job Corps Jan 2011 - Jan 2013
    •Installed, configured, and optimized Windows Operating Systems•Trained in the use of Microsoft Office 2007 Word, Excel, and PowerPoint•Developed technical skills in PC and network installation, troubleshooting and repair•Ability to navigate and modify drives, directories, and files through a command line•Performed duties as a Senior Technician to ensure students’ knowledge of study material was sufficient•Performed duties as a Team Leader: ○Responsible for maintaining order in the classroom ○Advised the instructor in matters pertaining to classroom operation•Responsible for upgrading and maintaining the class domain server (2008 R2)
  • Shopko
    Floor Specialist/Cashier/Electronics/Freight
    Shopko Aug 2007 - Apr 2010
    Pullman, Wa
    •Developed a multitude of customer service skills•Responsible for handling money and checking out customers•Built great team skills while unloading entire trucks of freight with minimal crew

Ethan Olson Skills

Computer Repair Active Directory Dhcp Mcitp Mcsa Group Policy Dns Comptia A+ Comptia Network+ Mcts Domain Management Cisco Ios Sharepoint Windows Deployment Customer Service Remedy Ticketing System Cpr/aed And First Aid Comptia Microsoft Certified Technology Wds Servers Software Installation Windows 7

Ethan Olson Education Details

  • Edison Job Corps
    Edison Job Corps
    Advanced Information Technology Trainee
  • Centennial Job Corps
    Centennial Job Corps
    Computer Services
  • Colton High School
    Colton High School
    High School Diploma

Frequently Asked Questions about Ethan Olson

What company does Ethan Olson work for?

Ethan Olson works for Washington State University

What is Ethan Olson's role at the current company?

Ethan Olson's current role is IT Customer Support - Journey.

What is Ethan Olson's email address?

Ethan Olson's email address is eo****@****zon.com

What is Ethan Olson's direct phone number?

Ethan Olson's direct phone number is +125332*****

What schools did Ethan Olson attend?

Ethan Olson attended Edison Job Corps, Centennial Job Corps, Colton High School.

What are some of Ethan Olson's interests?

Ethan Olson has interest in Volunteering, Technology, Snowboarding, Flying, Motorcycles, Mechanics, Custom Computer Design, Target Shooting.

What skills is Ethan Olson known for?

Ethan Olson has skills like Computer Repair, Active Directory, Dhcp, Mcitp, Mcsa, Group Policy, Dns, Comptia A+, Comptia Network+, Mcts, Domain Management, Cisco Ios.

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