Katie Olson Email & Phone Number

Bethel, Vt, Us

Barnard, Vermont, United States

Actively interview and hire through SmartRecruiters. Attend college career fairs as a representative of Twin Farms to recruit career professionals. Assist Food and Beverage Director by helping manage two restaurants plus all In-Room Dining endeavors. Consistently updating Silverware POS as needed and helped build the back system. Help create Intelity/GEMS menu for In-Room Dining.

Barnard, Vermont, United States

Consistently training Forbes Standards. Utilizing BEO’s for any events . Training, mentoring, and coaching 20 dining room team members to meet our guests' satisfaction. Schedule and calculate payroll for all Front-of-House Team members. Responsible for ordering and maintaining par levels for all items necessary for service. Manages and assists with food and beverage services ensuring that our standards are held to the highest expectations.

Scheduled and calculated payroll for all Front-of-House Team members. Responsible for ordering and maintaining par levels for all items necessary for service. Acted as the Dining Room Manager, taking charge of overall restaurant operations for 6 months while the Dining Room Manager position was filled.

Checked with guests and tables throughout service for guest satisfaction and resolves any and all guest complaints. Served as Manager on Duty in absence of the Dining Room Manager and handled opening and/or closing procedures.Maintained detailed knowledge of menu items and ingredients that drove guest experience

Was educated on providing world-class table side service in addition to ensured that Forbes Travel Guide criteria were closely met. Worked with the beverage team in creating visually stunning and delectable cocktails.

United States

Took same day reservations and future reservations, helped guests complete registration and assigned rooms accommodating special requests whenever possible. Verified the guest’s method of payment and followed cash handling policies and procedures. Worked closely with the housekeeping department in keeping room status reports up to date and notified of all check-outs, late check-outs, early check-ins and special requests. Emotionally competent; able to effectively manage disruptive guests while staying composed and positive all the while thinking clearly and remained focused under pressure. Promoted the hotel by demonstrating high levels of positive attitude by engaging every guest in conversation and recognition.

United States

United States