Currently working on self-paced learning for certificates in Project Management and Data Analytics. This is allowing me to further understand the dynamics of a project team, how agile and waterfall techniques align with different projects. The analytics is allowing me to determine how to pull data, clean it, ensure it is unbiased, put it in a visual representation, and make better decisions based on the data.

Elected by the community to make responsible fiduciary decisions. These include determining the budget, HOA fee increases, capital Improvements, and safety concerns.

Supervised a team of 13 individuals responsible for kitting assembly work orders, cycle counting inventory, processing transactions in Visual ERP and SAP, picking and shipping spare parts orders and machinery.• Managed multi-million dollar inventory.• Worked with internal auditors on cycle counting procedures.• Investigated all inventory discrepancies.• Collaborated with the purchaser to ensure parts were processed properly for outside vendors.• Assisted in aged inventory review.

Responsible for all inventory and purchase orders and resolving vendor issues.

Responsible for placing purchasing orders, planning delivery dates, sourcing materials, price negotiation.

Responsible for entering sales orders and processing service requests. Supporting sales representatives by documenting quotes for products and preventative maintenance.Coordinating trade show efforts

Leading a team of professionals that assisted the Personal Markets Claim team in administrative services. Responsible for maintaining staffing levels to ensure that team met service level agreements.• Recognized for managing claim distribution amongst 5 teams.• Deliver performance evaluations.• Provide development opportunities to team members.• Managing scheduling to ensure metrics are met • Assist in all team activities as needed to ensure SLAs are met.

• Perform inventory metrics.• Determined liability decisions on customer claims.• Recognized by companion department for providing excellent customer service • Achieved licensure in all required states• Awarded for assisting new hires during their transition period.

Supervised a group of individuals responsible for preventing loss by verifying providers eligibilty for participation in Capital One's Healthcare Finance Division. .

Promoted to Supervisor after demonstrating success in performing the supervisor duties. Improved performance, including a 7.3% increase in quality, by coaching and supporting associates.Achieved successful marketing initiative launches for operations department management using subject matter expertise, attention to detail, and communication competencies. Increased productivity by assisting in the design of the new client verification process, including maintaining updates to numerous process/procedure documents. Ensured that the department met service level agreements by delivering daily and monthly metrics to manager in a timely manner.Improved program accuracy serving as a subject matter expert on departmental IT projects.Reduced turnaround times by implementing a FIFO model.

Promoted to Provider Coordinator to perform verification of new clients added into the Capital One Healthcare Finance program.Reduced risk of fraud by performing due diligence on high-risk accounts.Designed and implemented improved business processes using experience as a subject matter expert for the department.Managed and prioritized workflows and escalations in the absence of the manager.Key contributor for meeting team service level agreements.

Recruited to perform inbound and outbound customer service to Capital One customers.Maintained staffing for the department.Point of contact for other departments regarding process inquiries.Maintained process documentation and weekly rotational task assignments.