As an adaptive, focused, critical thinker, I have proven problem-solving acumen. I am effective in project and event planning, strategic and operational planning, resource allocation, and cost management. ✦ Recognized as a positive, objective, professional communicator, I am known for excellent customer service, presentation, training, documentation, and collaboration experience. ✦ As a motivated, proactive, versatile key contributor, I have exceptional professional credentials, operational and leadership skills that enable the setting and achieving of critical business goals.✦ Identified as persistent and tenacious with excellent analytical skills, I clearly delineate key business issues, analyze current processes, troubleshoot, and test solutions. ✦ Well-versed in data analysis, I am able to identify trends and develop accurate reports supporting decision-making.Selected Accomplishments & ResultsCOACHING & MENTORING – Conducted training for local technicians; traveled to Costa Rica to train offshore call center management and technicians providing Tier I support. NEGOTIATIONS – Negotiated with the product manager to select features and capabilities that provide benefit to the company.PRIORITIZATION – Managed internal and external escalations to ensure that the work can be captured and prioritized.BUSINESS PROCESS IMPROVEMENT – Provided full documentation for functionality associated with search and dashboard to the technical publishing team using videos, screenshots, and full walkthroughs to ensure the best possible documentation for product use.Early Career Experience in project management in telecommunications, growing skills in negotiations and cross-functional team leadership.