Olufemi Ade Email & Phone Number

Development of a clear product vision and strategy for GenAI-powered products, focusing on innovative solutions that address key business challenges in Go-to-market, legal, and finance domains.Review and work with cross-functional teams to prioritize AI initiatives and align AI solutions with overall business objectivesCreate and maintain a detailed product roadmap for GenAI initiatives, ensuring alignment with business goals and managing stakeholder expectations, with a particular emphasis on reducing operating expenses and improving operational efficiency.Collaborate Cross-functionally: Work closely with teams such as vendors, Product Owners, data science, engineering, design, compliance, legal, business system analysts, and various business units to ensure seamless execution of GenAI projects and facilitate backlog delivery.Act as Voice of the Customer: Be the primary advocate for user needs, ensuring that all GenAI solutions are designed with the user in mind and effectively solve real-world problems.Oversee Execution and Delivery of GenAI projects, ensuring timely, high-quality delivery of all roadmap items.Evaluate, prioritize, and balance trade-offs between feature work and enhancements, non-functional requirements, defects, and technical debt.Drive Innovation: Foster a culture of rapid experimentation and innovation, sourcing and testing new ideas to continuously improve GenAI solutions.Monitor Market Trends: Stay informed about industry trends, competitor products, and emerging technologies to guide product decisions and maintain a competitive edge.Integrate Gen AI into products and scaling AI-powered products by leveraging data to better understand customer needs and guide future AI product development.Involve in the development and implementation of cutting-edge research by crafting the vision, strategy, roadmap, and execution to advance AIConvert user feedback into detailed product requirements, narratives, and technical specifications.

Developed a clear vision for Generative AI-powered product, aligning with business goals and market trends.Created and executed product roadmap, prioritizing features and enhancements and ensured alignment with the product goals.Collaborated with stakeholders and cross functional teams to define what meets intended outcomes, ensuring a deep understanding of user needs.Contributed to the AI COE with focus on advancing strategic enterprise level initiatives in AI and data solutions to deliver differentiated value to customers.Defined and executed an AI strategy for ITSM tool, focusing on enhancing user experience and operational efficiency by conducting market research to identify AI opportunities, setting product vision and roadmap, and leading cross-functional teams to integrate AI capabilities such as predictive analytics and NLU into existing ITSM solutions.Collaborated with Software Engineering leadership, Data Enablement, and the Agile Delivery & Operational Excellence team, to define and drive the product delivery strategy.Guide user experience and development activities in alignment with the product roadmap and priorities.

Owned various products on ServiceNow platform, develop, communicate, and execute the product vision, strategy, roadmap and measure outcomes.Define, develop, maintain and monitor key product performance metrics and reporting to optimize product efficacy.Performed AI Assessment to boost user experience, save costs and accelerate service delivery.Served as a trusted advisor and a single point of contact for product domains (ITSM, CMDB, SPM, Employee Center), maintaining & aligning customer expectations with business requirements, compliance and product growth.Coordinate cross functional team collaboration with business stakeholders, engineering, design, marketing and other teams to ensure timely execution of product initiatives.Lead the product lifecycle from ideation to launch, ensuring alignment with strategic goals.Write clear and concise Product Requirement Documents (PRDs) to guide the development process.Provide strategic direction and vision to the software engineering team throughout the product lifecycle to ensure alignment with business objectives.Create clear product and feature scopes, defining priorities and expected outcomes for the engineering team.Collaborate with the engineering team to prepare and prioritize the product backlog, ensuring efficient workflow aligned with the product vision and business value.Keep clients and collaborators updated on product status, lead product release planning, and set expectations for new features and functionalities.Research and analyze market trends, user needs, and competitor activity to inform product requirements and drive business strategies

Led strategic vision and execution of enterprise service management, aiming to modernize and enhance both IT and business user experiences. Aligned enterprise KPI goals to SIAM & ITSM objectives and implemented best practices for service management and operations. Oversaw ITSM SLAs and SIAM adoption, provided thought leadership on ITSM and ServiceNow capabilities, and led the transformation of ITSM processes and technologies.Led the ITSM, ITOM & ITAM footprints in a $300 million cloud transformation program, completing a 3-year effort in less than 2 years. Designed a value stream journey map with ServiceNow Impact, achieving a 75% KPI target for operational excellence.Setup the Enterprise Service Management COE for establishing standard operating procedures, governance, charter, process and engagement model for demand intakes, integrations and onboarding of applications and IT assets from business units.Elevated ITOM maturity to 85% with CSDM adoption, leading to a 75% improvement in CMDB data completeness, correctness, and compliance. Within just 3 months, achieved a 70% improvement in discovery accuracy.Achieved 20% reduction in unplanned downtime in 6months, measured by reduced Mean Time to Resolve (MTTR), improved service availability, increased first-call resolution rates, and reduced labor hours for incident resolution.Realized a 20% decrease in change and Change Advisory Board (CAB) labor while improving change success score. Reduced labor/time, incidents caused by changes, planned/unplanned change downtime, and unauthorized changes.Enabled a 40% increase in the utilization of service portals and mobile/virtual agents, leading to improved request fulfillment within SLAs, increased automation of requests, elevated customer satisfaction scores, and fewer escalations.Continuously improved the SIAM process to identify and implement opportunities for improvement.

Worked closely with clients to understand unique requirements, designed, and implemented customized solutions, configured ServiceNow modules, and ensured platform aligned with clients’ business goals. Monitored and measured SIAM performance to identify and address any issues or opportunities for improvement.Assessed and developed operating model for multivendor landscape and operationalized SIAM model.Led workshops, definition, design, and gap analysis of current/to-be processes, identifying solutions from a people, process, and technology perspective that apply best practices on the ServiceNow platform. Served as a trusted advisor to stakeholders, facilitating the implementation of ITSM processes and driving continual improvement efforts to deliver efficient and effective workflow solutions. Work closely with the members of the scrum team to evaluate product and integration strategies.

Advised on creating global standards for the service catalog across multiple member firms (13). Defined standard catalog taxonomy and drove adoption across all member firms’ ITSM tool instances. Optimized the IT and HR service catalog governance and catalog item requirements intake process. Established metrics, KPIs, and search standards. Improved the customer and user experience by delivering service catalog solutions on the service portal.Led continual improvement efforts for ITSM practices and reported on ITSM metrics.

Worked closely with clients to understand unique requirements, designed, and implemented customized solutions, configured ServiceNow modules, and ensured platform aligned with clients’ business goals. Monitored and measured SIAM performance to identify and address any issues or opportunities for improvement.Assessed and developed operating model for multivendor landscape and operationalized SIAM model.Led workshops, definition, design, and gap analysis of current/to-be processes, identifying solutions from a people, process, and technology perspective that apply best practices on the ServiceNow platform. Served as a trusted advisor to stakeholders, facilitating the implementation of ITSM processes and driving continual improvement efforts to deliver efficient and effective workflow solutions. Work closely with the members of the scrum team to evaluate product and integration strategies.

Partnered with leadership to align IT and business priorities, define ITSM best practices and maturity model, and drive the successful implementation of ServiceNow platform. Conducted end-to-end testing and monitored performance.Prioritized and delivered ITSM projects utilizing ServiceNow platform data governance and development best practices. Improved productivity, reduced bottlenecks, and enhanced the customer experience by facilitating adoption of new processes and automation across multiple teams.

Led team of ITSM business analysts responsible for requirements gathering with process owners. Created and documented testing scenarios and provided post-migration support to end users, and troubleshot failed UAT test scenarios. Served as the single point of contact between business and technical teams for application development. Created ITSM standard operating procedures (SOPs) and training materials for end users and ensured adherence to ITIL best practices on ServiceNow platform.