Olu O Email & Phone Number

Houston, Tx, Us

Morrisville, Nc, Us

● ServiceNow Technical Lead in implementation of Incident, Change, Problem, Change Management, Service Catalog, CMDB and Asset Management. ● Responsible for gathering user requirements in creating design, technical documents. ● Responsible for conducting workshops and facilitating UAT and drive projects to initialization to Completion. ● Configured and Troubleshoot UI Actions, UI Policies, Client Scripts and Business Rule across various Applications in ServiceNow ● Implement new client side and server functionality using JavaScript to drive business processes in ServiceNow Applications ● Writing Data Sources, Transform Maps and properly analyzing Coalesce to avoid duplicates in ServiceNow by reviewing and performing Data Migration of CI Attributes for CMDB using import sets. ● Responsible for configuration and maintaining mid servers for discovery of configuration items, integrations with other third part Tools. ● Implemented the HR Module and redesigned the HR record producers tied to various HR Services ● Worked on and managed the knowledge management module as well as configure Service Portal using HTML and CSS. ● Design and develop solutions within ServiceNow framework including customization of catalog items, forms and workflows. ● Responsible for developing and managing migration of code and updates from DEV to PROD. ● Managing ServiceNow patch and upgrade by scheduling and reviewing the upgrade logs ● Administration including configuring SLA’s, Email Notifications, Creating Dashboards, ACLs and Data Import.

Franklin, Tennessee, Us

● Responsible for gathering requirements from business and field users and providing technical design documentation. Acted as a ServiceNow Technical Lead in implementing Incident Management, Service Catalog, SDLC, Change Management, Knowledge Management and Custom Applications ●Modified and developed Workflows and Execution plans for the catalog items in ServiceNow ● Created functional and technical specifications documents for various ServiceNow modules ● Worked on Access Control Rules for securing and providing the right access to the right person/role ● Attends daily stand-up meetings, sprint reviews, sprint retrospectives, sprint grooming, demos, and other Scrum related meetings with Scrum teams and stakeholders for ServiceNow stories/tasks and documented requirements and created use-cases based on the gathered requirements. ● Worked with management and project leads to remove identified impediments and minimize distractions to support the development of ServiceNow sprint goals. ● Maintaining CMDB and CIs associated with respective workstations. ● Responsible for moving update sets from DEV to TEST to PROD ● Responsible for Cloning three different instances Sandbox, DEV, and TEST with PROD. ● Providing Tier II support of Helpdesk and automated field operations within ServiceNow ● Configured form layout and design as well as Email Notification and Alerts to notify users about specific activities ongoing in the system such as updates to Incident and Change requests

Houston, Tx, Us

● Coordinated the team that abstracted patients' information from paper chart to epic EMR ● Configured Provider (SER) and Employee/User (EMP) records ● Triaged and Escalated build related problems to the appropriate team ● Duplicated and modified security class (ECL) to the specification of the end users ● Assisted Physicians and Nurses in documenting hyperspace encounters ● Assisted end users in customizing their hyperspace setting ● Creating tickets for build and workflow issues that cannot be resolved on the floor ● Worked at the command center to assist end users by remote access ● Team Lead for Epic Orders conversion team and ensured the delivery of our task in a timely manner ● Development of training curriculum for the end users ● Lead the workflow analysis and development team