I am a graduate of York University with an Honors BA, and I have a passion for setting and meeting objectives that positively increase the growth of any company in which I am employed. I am able to design and implement process improvements, aimed at streamlining activities, whilst at the same time driving performance and quality.I have 8 years of experience in sales, customer service and technical support. I am able to support software and hardware, account services, and deal with problem resolution and de-escalations. I have extensive knowledge in all computer based software including Microsoft office. I am able to adapt and think on my feet, and assure that I will bring a professional attitude into my work. My goal is to bring my enthusiasm, creativity, and experience into a position where I will grow in the operations field, and utilize my academic knowledge and skills to add value to your business.Please contact me if there is any opportunity that my expertise can be utilized.