My role centres around providing guidance and coordination of the Inside Sales (IS) team by managing the day-to-day operational aspects of sales, training, development, processes and systems, reporting, as well as overall sales monitoring for the team. I supervise, coach and help develop team members on QBS methodology / Question Bank, Account Targeting Tools, Gaps-Gain Analysis, use of Salesforce, SAP processes and digital tools like Redox, Tableau dashboard and Palantir. I play a key role in… Show more My role centres around providing guidance and coordination of the Inside Sales (IS) team by managing the day-to-day operational aspects of sales, training, development, processes and systems, reporting, as well as overall sales monitoring for the team. I supervise, coach and help develop team members on QBS methodology / Question Bank, Account Targeting Tools, Gaps-Gain Analysis, use of Salesforce, SAP processes and digital tools like Redox, Tableau dashboard and Palantir. I play a key role in sourcing for data to equip the team (e.g: SAP reports for names of orderers, back-order reports, among others); preparation of account plans and sales reports, collaboration with other stakeholders (FAS, SM, Sales Support team, Warehouse, among others). I work with the team to identify lapses and conduct training while actively assisting the IS Manager in guiding the team’s vision and ensuring that everything goes according to strategy and targets, working with each member of the team to ensure leads are followed up in a timely manner, and Salesforce / Account Plans are regularly updated, review work processes and identify areas for continues improvement and make recommendations to IS Manager where applicable.I also monitor regularly account plans and campaigns, report on progress towards achievement of plans and strategies as agreed during IS team meetings, as well as managing assigned high touch strategic account. Show less

I previously worked on managing strategic assigned accounts and customers to achieve sales targets, primarily through telecommunications and acquisition & retention programmes. I managed and grew a selected and active number of core businesses while identifying and targeting new business and dynamically coordinating all opportunities in the CRM. I also worked to promote relevant services and capabilities, as well as programmes within procurement and preservation models. Overseeing the… Show more I previously worked on managing strategic assigned accounts and customers to achieve sales targets, primarily through telecommunications and acquisition & retention programmes. I managed and grew a selected and active number of core businesses while identifying and targeting new business and dynamically coordinating all opportunities in the CRM. I also worked to promote relevant services and capabilities, as well as programmes within procurement and preservation models. Overseeing the general business requirements of key customers, areas covered includes technical, regulatory and compliance consulting for customer requirements and closing sales for products and services. In addition, I provided market intelligence and feedback to management. Show less

In my role, I support the state sales manager for NSW in coaching a group of agents to enhance their product knowledge and competency, whilst delivering quality sales. In addition I audit and review outbound calls, review agent performance, audit system usage, hold coaching sessions based on analysis of trends whilst adhering to strict compliance guidelines. Documenting and reporting on coaching and feedback in line with company policies.

As the telesales team leader, I develop product manuals, write outbound call scripts and coach telesales representatives to meet state sales targets. I analyse customer accounts using a variety of tools: Legacy (Flexcab, MICA), SIEBEL, CSSA, Moby systems and recommend product solutions for their business need. Products and services under my portfolio include digital business, FBB, PSTN, T-suite, migrations, wireless internet products (TMB/BP), mobile handsets and tablets with plans.

Working as a corporate sales consultant, I managed existing client database, identified new opportunities whilst cross-selling and up-selling Telstra products and services. I had responsibility for meeting sales goals and service quality. I provided products and services information to customers, explained pricing terms and answered questions. I initiated and closed sales of telecommunications service renewals by building relationships with key decision makers and matching products with… Show more Working as a corporate sales consultant, I managed existing client database, identified new opportunities whilst cross-selling and up-selling Telstra products and services. I had responsibility for meeting sales goals and service quality. I provided products and services information to customers, explained pricing terms and answered questions. I initiated and closed sales of telecommunications service renewals by building relationships with key decision makers and matching products with customer needs. Show less

In my role as one of the marketing/business opportunity managers for sales of undergraduate and postgraduate programs, I acted as a focal point and information source, providing guidance and assistance in the way the content/material of Segi college graduate and undergraduate programs were delivered to prospective students. I was a key part of the team that constantly reviewed and developed new strategies/best practices for identifying new markets for recruiting international students.

I worked as promoter and sales manager. Dealing with logistics, and handling purchase/delivery of fresh food products. In addition, I set up meetings with existing and prospective clients, as well as marketing/customer service, credit control, debt recovery and record keeping. My other duties were providing viable solutions for the development and training of ground staff. I was actively involved in product development, event management, consumer research and analysis.