• Expedite intensive and extensive research to facilitate factual statistics into literary projects which consistently operate on a 5-star rating.• Managed 60+ projects successfully and delivered them within 70% of the allocated timeframe.• Collaborate with a professional editor to deliver outstanding content with a 100% satisfaction rate.• Collect and organize data to compile and monitor social media analytics which inform company marketing strategies.• Create impressive content for media outlets (blogs, newsletters, and webpages) that have collectively gained 10,000+ hits.• Ghostwrote 3 books published on Amazon within the first 2 months.• Proofread short stories (fiction and non-fiction) with 100% accuracy.• Maintain 100% on-time delivery and order completion rates regardless of strict deadlines.• Achieve a 100% rate in return clients.

• Maximize client experience by delegating 15+ emails within a 1-hour shift while addressing all requests, inquiries and concerns promptly and effectively.• Create new follow-up techniques leading to a 20% customer return rate.• Influence the salon’s feature in 4 major media outlets within the first 2 months, generating a 10% increase in revenue through new business.• Generate repeat business by developing and maintaining a strong team devoted to customer service• Leverage diplomatic communication to have the property management cover infestation control costs, saving the company significant funds.• Develop and implement a policy and process documentation system for reference and clear route information.• Design templates for customer interactions for the customer service team, yielding a 98% in process improvement.

• Facilitated the company’s customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance while maintaining A’s on both half-year and full-year appraisals.• Achieved a 10% increase in positive customer feedback on social media platforms within the first month.• Managed inbound teams with a minimum of 20 agents each, fostered team spirit and achieved a decrease in abandoned/missed interactions by 25%.• Collaborated with management and initiated new KPIs that boosted productivity among staff by 10%.• Organized and facilitated staff training on new and existing company products twice every week, increasing team productivity by 80%.• Delivered user-friendly ideas on company products, including up-selling techniques, which boosted profits by 20%.• Spearheaded the onboarding process for an average of 30 new intakes every half-year, fostering easy and swift assimilation into the company culture.

• Promoted to Team Lead within the first 6 months.• Awarded “Proud to Serve” for receiving the highest amount of customer recommendations within a quarter.• Delegated a daily average of 70 account complaints, inquiries, and requests via live chat, emails, and calls, with 100% efficacy, increasing customer satisfaction by 50% within the first quarter.• Partnered with other departments on effective ways to resolve customer's issues, resulting in a daily commendation from both customers and superiors, and a 5% decrease in negative customer feedback for the second half of the year.• Conserved updated records of customers’ interactions on CRM applications, enhancing organization.

• Completed assigned research tasks, organized campus events, and performed administrative tasks, such as typing, filing, mailing, etc., under the guidance of Dr. Folaranmi.• Designed teaching aids for classes with an average of 35 students with a focus on individual testing score, resulting in a 67% increase in passing results.• Conducted and facilitated academic research for 5 educational publications and filed the reference documents in an electronic system.• Managed collection and analysis of data for research purposes on several humanitarian projects through cross-collaboration with other departments.• Maintained files and course catalogs in color-codes for easy retrieval and communicated effectively, reducing the queue waiting time by 3hrs.• Represented faculty members at teaching engagements, educational seminars, etc.

Provided social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being including, but not limited to, the academic functioning of children.Assisted single parents, arranged adoptions, and found foster homes for abandoned or abused children.

Provided social services to patients facing substantial and often challenging medical issues.Provided support to individuals recovering from illness or trauma who may become psychologically, emotionally, and socially destabilized. Addressed problems related to illness, such as substance abuse or domestic conflict. Enhanced the interaction between patients and healthcare providers, thereby ensuring that the best interests of the patient are being met.

Supervised communities where immunization has been carried out to ensure that this was properly done.Worked with local community leaders to deliberate on how best to tackle problem areas.Provided data on coverage and efficiency of the immunization process.Reported on discovered polio cases.