Olubukola Oladele Email & Phone Number

Lagos, Nigeria

- Oversight in the process of providing information for customers, often involving the use of computer packages and software.- General coordination and distribution of Agriculture value chain products.- Staff recruitment and appraisal activities.- Training Staff to deliver quality products and high standard of Customer Service.- Pay attention to details to ensure processes are strictly followed for quality products.- Meeting up with delivery deadlines and products in excellent condition.- Servicing of machinery to ensure seamless progress of work.- Purchase of packaging materials and branding materials. - Prepare detailed account of all daily transactions.- Marketing of products to meet sales deadlines.

Lagos

• providing help and advice to customers using our client’s products or services;• communicating courteously with customers by telephone, email, letter and face to face;• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;• issuing refunds or compensation to customers;• keeping accurate records of discussions or correspondence with customers;• analysing statistics or other data to determine the level of customer service Projectwheel is providing;• producing written information for customers, often involving use of computer packages/software;• writing reports analysing the customer service that your organisation provides;• developing feedback or complaints procedures for customers to use;• meeting with other managers to put together customer service;• being involved in staff recruitment and appraisals;• training staff to deliver a high standard of customer service;• leading or supervising a project team of customer service staff;• learning about Project wheel's products or services and keeping up to date with changes;

Lagos, Nigeria

• Helping with training and development• Completing paperwork• Handling complaints (from both staff and customers)• Financial responsibilities• Helping with promotional events• Personnel duties• Reporting to senior management• Acknowledge mails/queries by responding within 15 minutes of receipt;• Answer all queries from the bank/importer in a professional and appropriate manner;• Call the bank/importer in case of any query raised in-house or from the Issuing Units and revert with adequate information;• Confirming the correct HS codes and resolving Risk Assessment Report amendment issues.• Answer all queries received from the Issuing Units/VCC departments in good time and ensure all communications are filed in the appropriate files consequently;• Return to the appropriate unit/desk all queries for the banks/importers that cannot be reached on phone;• Distribute all mails from the information mail box to the appropriate desks;• Document all communications with the bank/importer and note dates for ease of reference

Master’S Degree, Peace Studies And Conflict Resolution

Bachelor’S Degree