Coordinate the assignment of job orders to vendors for Home Connections (HC), ensuring efficient resource allocation.Monitor the HC process from start to finish, ensuring job orders are closed out within service level agreements (SLAs).Track project progress and performance, implementing adjustments as needed to meet project goals and enhance customer satisfaction.Maintain strong relationships with stakeholders, providing regular updates and addressing any concerns… Show more Coordinate the assignment of job orders to vendors for Home Connections (HC), ensuring efficient resource allocation.Monitor the HC process from start to finish, ensuring job orders are closed out within service level agreements (SLAs).Track project progress and performance, implementing adjustments as needed to meet project goals and enhance customer satisfaction.Maintain strong relationships with stakeholders, providing regular updates and addressing any concerns during the HC installation process.Oversee the quality of installations, ensuring compliance with industry standards and best practices.Facilitate communication between internal teams and external vendors to streamline project execution.Conduct post-installation reviews to gather feedback and identify areas for continuous improvement. Show less

Work closely with the design team to ensure timely and thorough completion of Technical Site Surveys (TSS) by subcontractorsVerify the KMZ files created by the design team following vendor-conducted Technical Site Surveys (TSS) to determine their monetary equivalentsI manage workflow and track ODN deployment progress using GIS software such as Google Earth and Global Mapper, along with AutoCAD. This enables me to analyze and interpret TSS reports effectively and create necessary… Show more Work closely with the design team to ensure timely and thorough completion of Technical Site Surveys (TSS) by subcontractorsVerify the KMZ files created by the design team following vendor-conducted Technical Site Surveys (TSS) to determine their monetary equivalentsI manage workflow and track ODN deployment progress using GIS software such as Google Earth and Global Mapper, along with AutoCAD. This enables me to analyze and interpret TSS reports effectively and create necessary documentation.Facilitate smooth transportation of ODN materials and field resources to the designated site for project initiation by engaging with vendors effectively.Oversee the ODN deployment process by maintaining regular communication with vendors onsite, collecting daily updates, identifying potential issues, and resolving challenges promptly.Ensure that all site engineers strictly comply with safety standards and regulations throughout the project, prioritizing the well-being of all personnel involved.Submit daily and weekly progress reports to both internal stakeholders and external stakeholders, outlining the ongoing advancements of the project.I conduct training sessions for vendors to ensure they are up to date with industry standards and understand the scope of work. Show less

Conduct on-site installation and setup of Optical Network Terminals (ONT) at end-user locations.Perform Acceptance Tests for recently deployed Optical Line Terminals (OLTs).Organize team members for the remote configuration of multi-vendor ONTs, enabling both internet and voice services.Conduct surveys for new site selection and Optical Distribution Network (ODN) deployment.Manage the remote maintenance of access nodes.Coordinate the team's response to… Show more Conduct on-site installation and setup of Optical Network Terminals (ONT) at end-user locations.Perform Acceptance Tests for recently deployed Optical Line Terminals (OLTs).Organize team members for the remote configuration of multi-vendor ONTs, enabling both internet and voice services.Conduct surveys for new site selection and Optical Distribution Network (ODN) deployment.Manage the remote maintenance of access nodes.Coordinate the team's response to Fiber-to-the-Home (FTTH) customer escalations, ensuring timely resolution within Service Level Agreements (SLA).Collaborate with fiber vendors to oversee ONT maintenance.Coordinate with fiber vendors and Optics engineers to expedite fault restoration within SLA.Monitor Optics engineers' activities for the implementation of preventive maintenance on OLTs. Show less

Configuring voice services( E1PRI) and direct connect lines (POTS) for clients.Diagnosing and resolving issues related to existing voice services (E1PR1, POTS).Collaborating with PBX engineers to jointly troubleshoot and resolve enterprise-level faults, including problems with customer inbound and outbound call experiences.Enabling the provisioning of Fiber-to-the-Home (FTTH) services for NMS clients.Conducting pre-service testing of ONTs at the OLT RDLU to… Show more Configuring voice services( E1PRI) and direct connect lines (POTS) for clients.Diagnosing and resolving issues related to existing voice services (E1PR1, POTS).Collaborating with PBX engineers to jointly troubleshoot and resolve enterprise-level faults, including problems with customer inbound and outbound call experiences.Enabling the provisioning of Fiber-to-the-Home (FTTH) services for NMS clients.Conducting pre-service testing of ONTs at the OLT RDLU to ensure their functionality before traffic passes through the PON network splitter.Coordinating with site engineers to install and configure new ONTs at customer premises.Performing backend configurations for ONTs on the OLT.Identifying and resolving issues associated with existing Internet services (FTTH) and working in tandem with site engineers to restore service within specified SLAs. These issues may encompass:Connectivity problemsSpeed and performance issuesEquipment malfunctionsNetwork-related faultsOther service disruptions. Show less