Oluchi Adiele Email and Phone Number
As a result-oriented professional with 8+ years of experience in customer communications, customer service, and conflict resolution, I am dedicated to providing exceptional customer service to help businesses thrive. My expertise in handling customer inquiries, resolving complaints, and delivering personalized solutions has been honed through my experience as a Customer Care Consultant, Relationship Officer, and Front Desk Officer at Stanbic IBTC Bank PLC, where I was able to manage multiple tasks while remaining adaptable and flexible.My recent experience as a Customer Service Specialist with Upwork Inc. has further strengthened my skills in email, phone, and chat support, making me adept at resolving customer issues across multiple platforms. My commitment to customer satisfaction is reflected in my certifications, which include the Upwork Customer Service Skill Certification, the Customer Service Foundation Course, and the HubSpot Inbound Certification
Vfd Microfinance Bank
View- Website:
- bit.ly/VeelageTelegram
- Employees:
- 92
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Customer Service ExecutiveVfd Microfinance BankLagos, Nigeria
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Customer Service ConsultantVfd Microfinance Bank Nov 2024 - PresentLagos State, Nigeria
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Client Experience Agent- Voice Over Artist-Video EditorUpwork Jun 2022 - PresentUnited States Of America -
VolunteerSouthgate Datanet Nov 2021 - PresentLagos, Nigeria• Answer customer questions regarding services rendered by the company.• Use computer systems to obtain and document client information.• Build knowledge of company policies and techniques by attending training sessions. -
Customer Care ConsultantStanbic Bank Dec 2013 - Oct 2019Lagos, Nigeria• Provide and appropriate information to answer questions, troubleshoot issues, and resolve complaints.• Manage social media and communication platforms.• Make appropriate account corrections to resolve customer problems.• Refer unresolved customer grievances to designated departments for further investigation. -
Relationship OfficerStanbic Bank Jul 2013 - Dec 2013Lagos, Nigeria• Contact prospective customers to present information and explain available services.• Keep accurate records of transactions.• Offer advice on the purchase or sale of securities
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Front Desk RepresentativeStanbic Bank Jun 2012 - Jul 2013Lagos, Nigeria• Operate telephone switchboard to answer and forward calls.• Hear and resolve complaints from customers and the public.• Greet guests to determine the nature and purpose of the visit and direct and escort them to specific destinations.• Provide information about the establishment, such as the location of departments and offices, employees within the organization, and services provided.• Schedule appointments and maintain/update appointment calendars.• Participate in ongoing training to enhance own job skills and knowledge.
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Assistant Training OfficerFederal Airports Authority Of Nigeria Jul 2010 - Jul 2011Lagos, NigeriaI worked as an Assistant Training Officer at the Federal Airport Authority of Nigeria Training School Ikeja assisting with the collation and documentation of staff details scheduled for training.
Oluchi Adiele Education Details
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Second Class Upper -
Credit
Frequently Asked Questions about Oluchi Adiele
What company does Oluchi Adiele work for?
Oluchi Adiele works for Vfd Microfinance Bank
What is Oluchi Adiele's role at the current company?
Oluchi Adiele's current role is Customer Service Executive.
What schools did Oluchi Adiele attend?
Oluchi Adiele attended University Of Benin, University Of Ibadan.
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