In my current role, I steer all aspects of business operations to maximize profitability as well as perform other tasks, including Immigration & Emigration Counselling, visa packaging processing for UK, UAE and Schengen countries. I also, administer airline reservations & ticketing process while collaborating with staff members and prepare accurate reports for chairman of the board. Generate day-to-day sales report for in-depth analysis on expenses and conduct fair audit. Furthermore, I provide advisory services to business travellers and maintained long-term relationships to sustain goodwill of the company. Secured contract deals with government stake holders including USAID and Mercy Corps.Few of my notable achievements incoudes:- Accelerated revenue up to $5M by implementing latest customer services and sales techniques.- Enhanced staff performance by evaluating employees' behaviour and attitude.- Collaborated with staff members to create robust travel portal and mobile application.- Improved company website by partnering with developers in the process development, system analysis / building, integration and deployment.- Redesigned and implemented change process of the company in leadership change management.- Introduced new SEO contracts resulting in generation of several hundreds of thousands impressions and sales conversations.- Established a team of IT experts and managers to organize an economic and global training sessions for 32 members in Mexico and USA.- Educated reservation / training teams on quarterly basis and special occasions, such as new product launch.

While working at Dreamwayz, I conducted day-to-day analysis, such as budgeting / forecasting and strategic planning / monitoring. Performed critical variance analysis to evaluate financial performance by comparing and analyzing actual results with plans and forecasts. Along with the aforementioned duties, I also bridged communication gap between company, IT specialist, and software developers by acting as a liaison. Managed various functions, such as enhancing customer service experience and sales within international airports in Nigeria. Provided analysis for and assisted in development of new business models, including long term agreements with vendors.Small selection of my achievements in this role, includes:- Accelerated revenue up to $5M by implementing latest customer services and sales techniques.- Applied application of travel processes and system knowledge to expedite resolution of escalated problems.- Ensured travel transactions are recorded in accordance with Travel and Finance company policies, business practices and processes.- Generated travel reports and adherence to key performance indicators.- Led development of business analysis processes, reports, dashboards, visualization, or other routes to deliver intelligence and insight to internal customers.

During this tenure, I oversaw day-to-day flight operations, such as disruption of flight notice, deliver shift pattern reports, flight misconnections, and late departures while reporting to duty manager. I also, enhanced customer's airport and airline experience by providing instant solutions for complex issues. Ensured timely departures by steering ramp and ground handling operations. Improved team performance by enabling in-house and external trainings.Proudest achievements in this tenure were:- Boosted agency sales up to $500K in a span of one year while collaborating with sales, reservation /ticketing teams.- Achieved award for best team management of the year.- Captured new business by effectively organizing international / sub-regionals group tours.Additional Experience:Industrial Training, Airtime Airline Travel & Tours Wuse II, Abuja

During this tenure, I oversaw day-to-day flight operations, such as disruption of flight notice, deliver shift pattern reports, flight misconnections, and late departures while reporting to duty manager. I also, enhanced customer's airport and airline experience by providing instant solutions for complex issues. Ensured timely departures by steering ramp and ground handling operations. Improved team performance by enabling in-house and external trainings.Proudest achievements in this tenure were:- Boosted agency sales up to $500K in a span of one year while collaborating with sales, reservation /ticketing teams.- Achieved award for best team management of the year.- Captured new business by effectively organizing international / sub-regionals group tours.Additional Experience:Industrial Training, Airtime Airline Travel & Tours Wuse II, Abuja