Customer Service Specialist
CurrentEasybrands is an digital media company that specializes in telling brand stories through creative visuals, compelling narratives, and quality printing. The following skills obtained from the above organisation are listed below:1. Updated account information to maintain customer records.2. Recorded account information to open new customer account.3. Processed customer adjustment to maintain financial account.4. Used consultative techniques to understand customer needs and make strategic referrals to business partners.5. Attaining high satisfaction rating through proactive one-call resolutions of customers issues.6. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.7. Recorded product or service failure complaints and notified appropriate departments.8. Maintained and managed customers files and data bases.9. Resolved concerns with products or services to help with retention and drive sales.10. Surpassed performance goals by approaching interactions with resourcefulness, organisation and customercentric solutions.11. Offered internal and external customers first-rate customer service to maximize satisfaction and businesssuccess.12. Responded to customer requests for products, services and company information.
