Olufolake Akinmade Email & Phone Number

Nigeria

Nigeria

• Building strong relationships with clients, teammates, and partners by fostering teamwork, partnership and collaboration;
• Leveraging resources to optimise experience and strengthen the bank’s brand through operational excellence and service;
• Promoting high-quality customer service processes and forward upselling and cross-selling opportunities to the sales team;
• Maintaining a stringent regulatory Know Your Customer verification process for accounts acquisition and… Show more
• Maintaining a stringent regulatory Know Your Customer verification process for accounts acquisition and management. Show less

Nigeria

• Reported to management the status of business leads, escalated customer complaints and pending staff and client issues;
• Conducted business reviews of products and services to ensure client satisfaction to proactively satisfy and retain clients;
• Monitored company performance against service level agreements and flagged potential issues;
• Ensured regulatory and Anti Money laundering (AML) compliance in all dealings with existing and potential customers;
• Remitted tax returns… Show more
• Remitted tax returns to Federal and State Inland Revenue and validated financial transactions made on Pay direct platform. Show less

Nigeria

• Maintained a high standard of operational control including adherence to risk management and compliance guidelines;
• Performed due diligence on transactions and vetted access to funds in accounts with insufficient proof of source of funds;
• Supervised in-house staff, championed the unit’s capacity building events and facilitated presentations to train the trainers;
• Coordinated the unit’s internal and external audit exercises and represented the unit in internal and external… Show more
• Coordinated the unit’s internal and external audit exercises and represented the unit in internal and external programs;
• Coordinated and participated in recruitment activities for the unit. Show less

Nigeria

• Compiled and reconciled data involving electronic transfer of funds to maintain accounting records;
• Processed and uploaded inward NEFT credits and processed fund transfer requests between accounts;
• Inspected electronic transaction entries on documents, bank statements and printouts, for completeness and accuracy;
• Rectified errors and contacted customers, personnel from other financial institutions and correspondent banks;
• Assisted with monthly reconciliation and resolving… Show more
• Assisted with monthly reconciliation and resolving general ledger outstanding items as directed by the unit Manager. Show less

Nigeria

• Reconciled payments to ensure the accounting system reflected the appropriate transactions;
• Liaised with internal customers and external customers i.e. registrars and other (non-banking) financial Institutions;
• Performed daily financial transactions such as verifying, calculating and posting accounts receivable data;
• Filed all documents and correspondences, supported the month end process and generated month end reports;
• Performed other account reconciliations such as… Show more
• Performed other account reconciliations such as inventory control, clearing, billings and issued receipts to customers. Show less

Nigeria

• Managed the prompt credit of customer inflows and payments and issued travelers cheque to eligible persons;
• Provided banking assistance to customers in handling deposits and payments and cross-sold products and services;
• Processed foreign currency telegraphic transfers (SWIFT), letters of credit and payment of Bills for Collection via SWIFT;
• Performed domiciliary account maintenance, issued foreign drafts and reconciled all corresponding bank accounts daily;
• Ensured… Show more
• Ensured compliance of security and banking policies and guidelines in banking functions. Show less

Nigeria

• Ensured the smooth running of operations, a high standard of operational control; and compliance to AML internal rules;
• Safeguarded that operational milestones were on time and within budget, and supervised the work of operations staff;
• Identified, developed and managed relationships with clients, in coordination with client relationship managers;
• Held responsibility for development, update and delivery of training to ensure high customer service with all… Show more
• Held responsibility for development, update and delivery of training to ensure high customer service with all partners;
• Assisted and supported the bank’s administration with various operational issues. Show less