Olufunmibi Adamson Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

• Managed end-to end deployment of Vas, SaaS and CPaaS product for enterprise clients ensuring seamless user adoption and increasing client operational efficiency.• Managed the full contract lifecycle from negotiation, execution, including amendments, renewals and dispute resolution• Executed strategic account plans to identify growth opportunities including upselling and cross-selling company products and services.• Handled RFPs (Request for proposals) and delivered TEC (Technical Evaluation Committee) presentations for high-value enterprise clients.• Conducted regular client performance reviews.• Collaborated with a team of Security Officers to ensure compliance with ISO 27001 standard and successfully complete ISO 27001 Audit.• Forecasted and tracked account metrics to ensure accurate revenue projections and identify potential areas for growth.• Worked with cross-functional teams to analyze existing processes, implement improvements and keep detailed process documentation• Worked closely with internal teams, including product development, support and operations to ensure seamless service delivery and to address client expectations.• Managed relationships with regulatory bodies (NCC, NLRC, FCCPC) and oversee the database of acquired licenses and approvals.

- Setup and management of Mobile application Service Providers (MASP);- Coordination of technical Integration and service Onboarding for MASP services;- Follow-up with relevant stakeholders such as VAS Planning, VAS Operations, IT etc. to ensure successful deployment of MASP services;- Ensure full Adherence to customer complaints and resolution process for all services being offered by MASP;- Management of VAS aggregator onboarding / Aggregator services onboarding- Project status update report- Coordination of User acceptance test- Post deployment requests for service providers.- CRBT content, approval, issues, Corporate RBT, RBT marketing and Campaign management,

Ilupeju, Lagos

-Data Analysis-Data Management-Data Entry

-Churn Management-Improved customer satisfaction with the use of excellent communication and troubleshooting skills.-Display high level of empathy and emotional intelligence to drive customer retention .

Lagos, Nigeria

-Exceeding a 95% customer satisfaction level through prompt response to customers’ enquiries, adequatetroubleshooting skills thereby leading to prompt resolution of customers’ complaint.-Following up on escalated cases with my line manager or back office team and contacting customer with feedback there by increasing customer retention rate.-Generating revenue for the organization by constantly exceeding target for telemarketing.-Ensuring that members of the team are kept abreast with development of new products and services inthe organization thereby leading to better performance of the team. -Assisting team members having issues with knowledge of certain products and service for betterunderstanding thereby leading to better performance of that team member which also in turn increases the performance of the team thereby increasing Overall Customer Satisfaction.

B.Sc, Computer Science

Ssce