Olufunmilayo Odejayi Email & Phone Number

Nigeria

Nigeria

Lagos, Lagos State, Nigeria

• Undertake research and special projects as and when requested by the Director and ensure timely delivery of these projects in line with required preferences.• Handle all incoming and outgoing correspondence, prioritize in terms of urgency and redirect, as necessary.• Ensure the maintenance and update of information and data system as necessary within the Directors office including hard copy files system and electronic files.

Lagos, Lagos State, Nigeria

• Addressed customers' complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Ensured deliverables and quality standards were met in accordance with the agreed scope, schedule, and budget.• Assisted clients in submission of documents for Form M and PAAR processing on the Nigeria Trade Portal, followed up on its issuance.• Received and reviewed assigned type of Letters of credit (LC’s), upon confirmation, sent prepared draft LCs for clients’ review and send transmitted LCs upon confirmation and approval of the draft LC.• Engaged correspondent banks on receipts of documents, Negotiation and making payments on behalf of the clients,upon confirmation.

Lagos, Lagos State, Nigeria

• Ensured internal and external requests were handled promptly and efficiently; resolved product or service problems by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.• Effectively guided, directed, and educated customers on the use of the bank's alternate channels for customers' convenience and to enhance its usage

Lagos State, Nigeria

• Examined pertinent information to determine validity of customer complaint• Listened, analyzed, resolved, and responded to customers’ concerns and needs using established procedures.

Lagos State, Nigeria

Conducted a series of tests including physio-chemical, microbiological, physical tests for raw materials and manufactured drugs (tablets and syrups), to ascertain that compendial standards and specifications are not compromised