Oversaw the Market Research and Audience Development for our exclusive invitation only Executive Exchange programs.Managed a comprehensive client base, consisting of many top flight executives in several industries. I learned what challenges these executives' teams were experiencing and worked with them to learn what solutions could be implemented to help them face these challenges. Managing the following programs: the SSO (Shared Services & Outsourcing) Series, BFSI (Banking, Financial Services, and Insurance) Series, CIO Series, IA (Intelligent Automation) Series, United Life Sciences Series to name a few.

• Oversaw the entire lifecycle of all Shared Services, Finance, and IA programs. • Managed client book of $1.5MM (155 Major Accounts from the F-1000)• Acted as the primary point of contact for all Key Accounts and brand new customers• Exceeded monthly goal with account renewal rate above 70%• Became the "Voice of the Customer" and communicated feedback to my team. Feedback collected was provided to marketing & production team and management.• Building strong relationships with key accounts. Working with C-level executives and senior leaders• Acting as a liaison between Customer Service, Sales/Marketing, Logistics, and Product Development in managing day to day operations of portfolio• Utilizing CRM to evaluate team performance, assign programs and leads to team• Mentoring those on team to develop skills and increase company revenue

I oversaw our delegates ensuring that attendance is mutually beneficial. I was the point of contact for questions, information, and registration for our large scale events, intimate summits, and invitation-only exchanges across all vertical markets. Our clients included executives from Fortune 1000 and enterprise level companies in addition to the cutting-edge solution providers that support them. This role is met with monthly revenue goals, Key Performance Indicators (KPIs), and Lead Status Reporting/Lead Management/Priority· Generated and handled audience development for events and conferences across North America· Managed customer support for conference attendees and vendors· Researched relevant events and topics from a vast array of industries· Oversaw entire lifecycle of events, collected and provided feedback to our marketing & production teamsI oversaw products in our Auto, Military, Shared Services/Intelligent Automation, Finance, Customer Management, and Pharmaceutical portfolios

• Specialized in understanding customer requirements and finding industry partners who have offerings that align with their requirements• Provided solutions ranging from digital transformation, improving and integrating omni-channel communications, CV Mgmt., Customer Analytics, and AI/Automation• Strategized on new business and expanded footprint into existing accounts• Responsible for managing and implementing marketing activities through research, strategic planning and implementation• Proceeded to oversee entire lifecycle of several products/events, collecting and providing feedback to marketing & production teamI started focusing on Customer Management then proceeded to oversee products in our Auto, Military, Shared Services/Intelligent Automation, Finance, Pharmaceutical portfolios including the Customer Management portfolio

Providing brokering services to prospective and current clients. As a producer, prospecting to close and follow-up support.• Rewrote the organization’s information package• Wrote a strategic plan• Developed a possible upgrade for the company website• Provided sound insurance and risk management services to protect clients• Assessed risk tolerance and risk-management goals to recommend solutionsoptimally suited to client needs

Worked primarily as an administrative assistant, scheduled patients’ appointments, proofread and edited reports, organized and located patient files, completed routine clerical duties, wrote memoranda on behalf of a manager to whom I reported.