Non-Response Follow Up Visits to encourage a response for a National Count of the population in Scotland

Growing the bank's customer base by signing-on new customers (General Commerce customers, their vendors, distributors and the entire value chain ecosystem). Processing of APGs, performance bonds and retention bonds for customers. Preparation of special product papers, proposals and other financial documents. Execution of loan process for customers. Managing an assigned credit portfolio for authorizations starting from N500,000,000 at an acceptable level of risk.Exercising due diligence to ensure thorough understanding of the Client’s business and expected business activity and that it aligns with the Bank’s risk toleranceOwnership of KYC requirements and ensuring all KYC documentation is properly on file.Championing a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.Promoting the development and profitable growth of the business banking portfolio in the assigned market area byDeveloping and implementing a marketing strategy to maximize business development opportunities for sustainable growth;Developing sales plans for prospects and existing customers;Identifying prospects/referrals from other internal/external networks. Analyzing prospect lists and prioritizing business development opportunities based on market data and customer analytics.Partnering with internal resources for non-credit related productsReferring customers and prospects to the appropriate Business Banking segment and partners as appropriate.Pursuing a business development program within the assigned market area according to agreed-upon growth objectives by: Direct selling of credit and non-credit Business Banking Products. Maintaining an appropriate ongoing sales pipeline and calling program. Ensuring all aspects of assigned relationships receive ongoing attention, as required to maintain, improve, grow and retain the relationship.

Team Lead, Non- Financial TransactionsAttending to customer inquiries via tele and digital channels such as mails, calls, Facebook, and physical visits. Used CRM tools to track customer service performance delivering on improved issues resolution time.Managed new accounts opening, providing clerical and on the spot assistance. Communicated in local parlance and dialect in providing ease of account opening to customers when necessary.Managed daily certification of suspense accounts as well as cheque confirmations and issuance of cheque books and education of customers on First Bank’s eChannel usageAs a Finance transaction team lead and ATM custodian, Supervised daily maintenance of ATM points inclusive of external cleaning, and reporting any technical failure or issues to the IT team and Auto bank engineersEnsured auto bank and auto cash terminals were always adequately stocked with cash and stationery. Ensured sufficient cash levels are maintained to meet normal customer requirements. Managed daily ATM cash reconciliation.

Managed correspondence with customers by telephone or in person to provide information about products and services.Kept records of customer's interaction and transaction, recording details of inquiries, complaints, and comments as well as action taken using CRM tools.Provided customer-centered feedback for market research, new product development and marketing promotions planning. Explain, promote, or sell products and services using computerized information about customer to tailor recommendations.Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

Attending to customers inquiries, assisting with opening of new accounts, and managing customer correspondence. Supported in processing documentations as regards to customer services desk and CBN KYC guidelines.Issuance of cheque books, receiving outward cheques from customers and managed custody of cheque book stock.Processed instant transfers using NIBBS and NIPS.As Biometric Verification Number (BVN) Officer, Managed BVN registration section of the bank and promptly registered and educated customers on the BVN Platform.Oversee linking of customer’s BVN on their respective accounts and linking corporate signatories on corporate accounts.Supervised validation of customer’s details on NIBBS portal and correction of customers details and data on the BVN Platform.

Advising management on new business trends, including business plan & sales strategy development. Instructing operators on the printing machine to prevent wastage as well as maintaining quality for customer satisfaction and timely delivery of products/orders