Olugbenga Ogunnowo Email & Phone Number

Nigeria

Victoria Island Lagos

Marina Lagos

Reporting to the manager, I am responsible for: • Managing and coordinating all outbound activities and requests to facilitate continuous customer engagement and service improvement within the bank.• Monitor the day to day activities of the outbound team• Prepare scripts and call logs for outbound surveys/ campaigns as applicable• Assist to follow up and follow through customer’s complaint/request within the 72hours Complaint management policy• Detail report on feedback received during outbound exercise• Telemarketing, up and Cross selling of Skye Bank products and services.• Handling customers’ inquiries, complaints and requests such as account, product & service inquiries, service requests, customer challenges, etc. • Calling & Mailing customers to follow up with their complaint resolution. • Offering financial advisory services to existing and potential customers. • Generating weekly reports for management’s decision making and analysis using the Customer Relationship Management Application for evaluating customers’ inquiries, complaints and service requests. • Providing adequate resolution to customers’ complaints such as: flagging lost or stolen Cards, Cash/Card Retract issues, Cheque Issues, fraud related complaints etc in line with the organization’s service standards.

Lagos, Marina

Reporting to the manager, I am responsible for: • Managing and coordinating all outbound activities and requests to facilitate continuous customer engagement and service improvement within the bank. • Monitor the day to day activities of the outbound team • Prepare scripts and call logs for outbound surveys/ campaigns as applicable • Assist to follow up and follow through customer’s complaint/request within the 72hours Complaint management policy • Detail report on feedback received during outbound exercise • Telemarketing, up and Cross selling of Skye Bank products and services. • Handling customers’ inquiries, complaints and requests such as account, product & service inquiries, service requests, customer challenges, etc. • Calling & Mailing customers to follow up with their complaint resolution. • Offering financial advisory services to existing and potential customers. • Generating weekly reports for management’s decision making and analysis using the Customer Relationship Management Application for evaluating customers’ inquiries, complaints and service requests. • Providing adequate resolution to customers’ complaints such as: flagging lost or stolen Cards, Cash/Card Retract issues, Cheque Issues, fraud related complaints etc in line with the organization’s service standards.

• Responsible for developing and implementing social media plans and specific tactics across all channels of social media (Facebook, Twitter and Skype) for key annual events as well as additional opportunities as identified. • Monitor and track all social media initiatives and tactics implemented by Skye Bank Plc and develop reports on those findings. • Execute the bank’s day-to-day social media activities, including updating its social media platforms. • Directly engage Universal friends and fans via social media platforms, fostering conversations and relationships. • Initiation of logs (on Customer Relationship Management) and escalation where necessary with consistent follow-up to ensure that every log is closed with appropriate resolution. • Compilation of daily and weekly reports to capture customers’ complaints, enquiries and service requests. • Liaise with relevant team members and outside vendors as necessary. • Develop and maintain relationships with Facebook users, Twitter users and other social media influencers. Keep updated/current lists of those influencers across multiple categories. • Track social media program results and report on those findings, as well as assist in active “listening” to the social media community, regularly reporting on those findings. • Perform other duties as assigned. (Open)1 honor or award

Nigeria

Skye Bank Plc: Technology And Services Directorate Department.

• Responsible for developing and implementing social media plans and specific tactics across all channels of social media for key annual events as well as additional opportunities as identified.• Monitor and track all social media initiatives and tactics implemented by Skye Bank Plc. and develop reports on those findings.• Developing and implementing digital consumer acquisition campaigns.• Building and nurturing relationship with press and PR Agencies• Create HTML email templates and newsletters for e-mail marketing campaigns.• Design complex interfaces to support third party systems.• Develop web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.