Olugbenga Dickson-Isu
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Olugbenga Dickson-Isu Email & Phone Number

Compliance Monitoring and Policy Analyst | IT Service Delivery Manager at HyLife
Location: Winnipeg, Manitoba, Canada 5 work roles 4 schools
1 work email found @cenbank.org LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Work email o****@cenbank.org
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Current company
Role
Compliance Monitoring and Policy Analyst | IT Service Delivery Manager
Location
Winnipeg, Manitoba, Canada
Company size

Who is Olugbenga Dickson-Isu? Overview

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Olugbenga Dickson-Isu is listed as Compliance Monitoring and Policy Analyst | IT Service Delivery Manager at HyLife, a with 455 employees, based in Winnipeg, Manitoba, Canada. AeroLeads shows a work email signal at cenbank.org and a matched LinkedIn profile for Olugbenga Dickson-Isu.

Olugbenga Dickson-Isu previously worked as User Support Coordinator at Hylife and Senior Technical Support Associate at Hgs - Hinduja Global Solutions. Olugbenga Dickson-Isu holds Master Of Science - Ms, Financial Innovation And Technology, Completed from Smith School Of Business At Queen'S University.

Company email context

Email format at HyLife

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*@cenbank.org
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Profile bio

About Olugbenga Dickson-Isu

As an IT User Support Coordinator at Hylife Canada, I deliver prompt and effective technical assistance to clients across various locations, backed by over 16 years of IT and Fin Tech experience. I specialize in policy development and product evaluation, working closely with Fin Tech innovators and start-ups, and I have extensive expertise in regulatory compliance within the Financial Technology industry. My educational background includes an MS in Financial Innovation and Technology from Queen's University, Ontario and an MS in Computer Science from Nile University of Nigeria, along with certifications in ITIL - IT Service management, and Scrum. During my tenure at the Central Bank of Nigeria, I focused on Compliance Monitoring, Risk Assessment, and Policy Development and Reviews for Payment Service Providers (PSPs), under the Payments System Service Department where I worked at assessing cybersecurity risks and maintaining stringent security standards. I am adept at incident analysis and have led efforts to develop and implement risk mitigation strategies. My mission is to Identify, assess, and mitigate potential risks related to financial transactions, cybersecurity threats, and operational vulnerabilities. Develop comprehensive risk management strategies to protect the Payment Service Providers from financial losses and reputational damage..

Listed skills include Troubleshooting, System Administration, It Service Management, Hardware, and 21 others.

Current workplace

Olugbenga Dickson-Isu's current company

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HyLife
Hylife
Compliance Monitoring and Policy Analyst | IT Service Delivery Manager
la broquerie, manitoba, canada
Website
Employees
455
AeroLeads page
5 roles

Olugbenga Dickson-Isu work experience

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User Support Coordinator

Current

Steinbach, Manitoba, Canada

* First level support to staff for end user related technology, including technical advice and assistance* Escalate and triage requests to appropriate resources.* Onsite support as needed at various locations/branches.* Record, update and track support tickets in service management tool.* User account creation, adds/changes access provisioning.* Supporting and coordinating deployment of IT accessories to employees.* Ensure strong communication both internally and with… Show more * First level support to staff for end user related technology, including technical advice and assistance* Escalate and triage requests to appropriate resources.* Onsite support as needed at various locations/branches.* Record, update and track support tickets in service management tool.* User account creation, adds/changes access provisioning.* Supporting and coordinating deployment of IT accessories to employees.* Ensure strong communication both internally and with requestors.* Provide exceptional customer service.* Coordinating procurement of hardware and software.* Build and maintain proper documentation.* Assisting with other IT administration and reporting as needed. Show less

Feb 2024 - Present

Compliance Manager And Policy Analyst, Payments Service Providers

Abuja, Federal Capital Territory, Nigeria

* Conducted regular assessments of PSP infrastructure and operations to identify risks and vulnerabilities, including those related to third-party vendors.* Analyzed external threat intelligence to anticipate emerging cybersecurity risks and provided recommendations for mitigation.* Performed compliance checks to ensure strict adherence to industry standards and regulatory frameworks.* Developed, maintained, and enforced risk policies and procedures, ensuring alignment with industry… Show more * Conducted regular assessments of PSP infrastructure and operations to identify risks and vulnerabilities, including those related to third-party vendors.* Analyzed external threat intelligence to anticipate emerging cybersecurity risks and provided recommendations for mitigation.* Performed compliance checks to ensure strict adherence to industry standards and regulatory frameworks.* Developed, maintained, and enforced risk policies and procedures, ensuring alignment with industry best practices.* Led analysis and reporting of cybersecurity incidents (including breaches), ensuring accurate assessment of scope, impact, and root causes.* Communicated incident details with internal teams, external partners, and regulatory bodies, ensuring proper documentation and timely reporting.* Evaluated the effectiveness of existing security controls, identifying areas for improvement and recommending new measures to address risks.* Assessed cybersecurity practices and risks by reviewing contracts, service agreements, and security standards.* Implemented ongoing monitoring processes to ensure PSPs adhered to established cybersecurity policies.* Prepared regular risk and compliance reports for senior management, highlighting risks, mitigation actions, and recommendations.* Managed and maintained clear documentation of risk assessments, security audits, and compliance procedures for audit readiness.* Collaborated with cross-functional teams (IT, legal, operations) to align cybersecurity policies and risk management strategies.* Educated staff on cybersecurity best practices, compliance requirements, and risk mitigation strategies through training and awareness programs.* Contributed to developing new processes and policies to optimize the payment system industry’s approach to cybersecurity and risk management.* Stayed current on emerging cybersecurity trends and incorporated them into ongoing improvements to processes and policies. Show less

Dec 2016 - Aug 2023

Information Technology Service Delivery Manager

Abuja, Federal Capital Territory, Nigeria

* Manage IT vendor relationships, ensuring contract adherence and cost control.* Develop IT procurement strategies for timely, cost-effective hardware, software, and services.* Oversee IT asset tracking and inventory management.*Lead and support a well-trained IT helpdesk team.* Ensure timely issue resolution and high user satisfaction within SLAs.* Maintain documentation of IT issues, resolutions, and procedures.* Manage escalated technical issues and prioritize… Show more * Manage IT vendor relationships, ensuring contract adherence and cost control.* Develop IT procurement strategies for timely, cost-effective hardware, software, and services.* Oversee IT asset tracking and inventory management.*Lead and support a well-trained IT helpdesk team.* Ensure timely issue resolution and high user satisfaction within SLAs.* Maintain documentation of IT issues, resolutions, and procedures.* Manage escalated technical issues and prioritize incidents for fast resolution.* Conduct root cause analysis (RCA) and post-incident reviews (PIR) for improvement.* Collaborate on business continuity plans for quick IT service restoration.* Provide IT support for employee onboarding/offboarding and manage access.* Track and optimize IT asset usage, reducing waste.* Oversee security protocols, ensuring proper access management.* Monitor critical IT infrastructure for uptime and performance.* Plan IT infrastructure scalability to support business growth.* Lead updates, upgrades, and system changes with minimal disruption.* Ensure disaster recovery plans are tested and implemented.* Define and enforce SLAs for timely service delivery and quality.* Track KPIs to align IT services with business goals.* Prepare reports on service performance and trends for senior management.* Manage IT service delivery budget, ensuring resource efficiency.* Hire, train, and develop high-performing IT professionals.* Implement ongoing training programs and conduct regular performance reviews. Show less

Apr 2008 - Nov 2016

Technical Support|Customer Relationship Manager

Lagos, Nigeria

• Performed analytical and technical roles in the deployment/installation of new and existing devices and software.• Diagnosed and resolved problems in response to reported incidents and solves technical issues as they arise.• Analyzed financial data through efficient client relationship techniques.• Collaborated with other departments by ensuring that all processes are as per Investment Compliance.• Conducted systems and productivity analysis• Implemented cost control… Show more • Performed analytical and technical roles in the deployment/installation of new and existing devices and software.• Diagnosed and resolved problems in response to reported incidents and solves technical issues as they arise.• Analyzed financial data through efficient client relationship techniques.• Collaborated with other departments by ensuring that all processes are as per Investment Compliance.• Conducted systems and productivity analysis• Implemented cost control measures leading to reduced expense• Documented all accounting transactions by preparing investment reports every quarter.Key Achievements: -• Participated in the sales of company shares in 2007 which led to an astronomical rise in the market net worth. Show less

Jun 2006 - Mar 2008
Team & coworkers

Colleagues at HyLife

Other employees you can reach at hylife.com. View company contacts for 455 employees →

4 education records

Olugbenga Dickson-Isu education

Diploma Of Education, Data Processing

Knowledge of Operations Research Methodologies Data Analysis and Processing

FAQ

Frequently asked questions about Olugbenga Dickson-Isu

Quick answers generated from the profile data available on this page.

What company does Olugbenga Dickson-Isu work for?

Olugbenga Dickson-Isu works for HyLife.

What is Olugbenga Dickson-Isu's role at HyLife?

Olugbenga Dickson-Isu is listed as Compliance Monitoring and Policy Analyst | IT Service Delivery Manager at HyLife.

What is Olugbenga Dickson-Isu's email address?

AeroLeads has found 1 work email signal at @cenbank.org for Olugbenga Dickson-Isu at HyLife.

Where is Olugbenga Dickson-Isu based?

Olugbenga Dickson-Isu is based in Winnipeg, Manitoba, Canada while working with HyLife.

What companies has Olugbenga Dickson-Isu worked for?

Olugbenga Dickson-Isu has worked for Hylife, Hgs - Hinduja Global Solutions, Central Bank Of Nigeria, and First Bank Of Nigeria Ltd..

Who are Olugbenga Dickson-Isu's colleagues at HyLife?

Olugbenga Dickson-Isu's colleagues at HyLife include Carla Schroeder, Ma Irene Estado, Ariane Beaudoin, Cori Bridgeman, and Eugen Schmidt.

How can I contact Olugbenga Dickson-Isu?

You can use AeroLeads to view verified contact signals for Olugbenga Dickson-Isu at HyLife, including work email, phone, and LinkedIn data when available.

What schools did Olugbenga Dickson-Isu attend?

Olugbenga Dickson-Isu holds Master Of Science - Ms, Financial Innovation And Technology, Completed from Smith School Of Business At Queen'S University.

What skills is Olugbenga Dickson-Isu known for?

Olugbenga Dickson-Isu is listed with skills including Troubleshooting, System Administration, It Service Management, Hardware, Banking, Operating Systems, Disaster Recovery, and Information Technology.

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