• Monitored system performance by ensuring regular installing of patches for software andoperating systema and ensuring regular backup.• Conducted hardware and software repairs and replacement.• Manged and maintained user accounts.• Implement advanced payment systems and meticulously monitor sales data, resulting ina remarkable 20% increase in revenue within the first six months.• Develop and execute target marketing campaigns, elevating customer engagement andenhancing brand visibility by an impressive 30%.• Double staff efficiency and foster a culture of productivity, leading to a remarkable 80%Increase in overall productivity.• Ensure operational excellence by implementing optimized inventory management• strategies, effectively reducing inventory costs by a substantial 15%.

- Installed, modified and repaired computer hardware and software systems.- Ensured 95% of technical issues were resolved within agreed SLA timeframes tominimize business disruption.- Reviewed technical applications to determine the best recommendations for maximizingcomputer system capabilities.- Assisted users in determining appropriate hardware and software needs and placing ordersaccordingly.- Assisted with the design and implementation of computer networks.

- Researching and identifying solutions to software and hardware issues.- Diagnosing and troubleshooting technical issues, including account setup and network configuration.- Tracking computer system issues through to resolution, within agreed time limits.- Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.- Properly escalating unresolved issues to appropriate internal teams.- Developing work-breakdown structures, project tracking and variance reports.- Identifying technical needs from the market and creating sample installations/POCs.- Following industry standards to manage projects through the project lifecycles of initiation, planning, execution and closure.- Conducting red hat trainings.- Managing vendor relationships.- Utilizing in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer/client needs while protecting the corporation’s assets.

- Contacted field engineers for alarm clearance.- Performed weekly backup on all the Base Transceiver Station (BTS) and Radio Network Controller (RNCs).- Created exert files using Microsoft excel to show the performance of each BTS.- Utilized the putty software, Citrix, U2000, OSS Self-Maintenance Unit (OSMU) and Network Information Collector (NIC) interface and the ATAE cluster hardware components.- Performed the U2000 server maintenance (backup, upgrade, disk usage monitoring).- Managed the relocation of rectifier for ATAE power supply.- Spearheaded the creation of ticket for fault resolution.- Coordinated the synchronization of the ATAE server board time with the NTP server. - Performed health check for U2000 servers.- Managed the migration of network element between servers.

- Assigned to work under Huawei Microwaves, 3G integration and Remote Radio Unit (RRU) expansion.- Managed trade agents to achieve set sales target.- Reported weekly activities of the team/sales trend.

- Performed site health check for U2000 upgrade.- Managed the relocation of rectifier for ATAE power supply.- Performed operations on u2000 server. Regularly reported market intelligence.- Liaised with appropriate channels to resolve queries and issues.