Play a key role in Business development unit, driving the identification of business problems and creating proven solutions to those issues through the re-engineering of processes. Identify organizational strength and weaknesses and implement integral changes that improve the customer’s experience. • Lead the gathering and documenting of business requirements, organization internal and external stakeholders to refine and clarify requirements, and analyze performance in service delivery.• Worked on cross-functional business projects within the business that required data mapping and verification, cross-team communications, requirement gathering/verification and extensive documentation.• Analyzing supply chain data and performance and create data flow diagrams and data Mapping for the system based on existing models, modified models, and upgraded models

Integral member of the team responsible for driving technical project outcomes, development initiatives, and system launches. Serve as a liaison to align the efforts of all stakeholders, lead cross functional project teams, and drive all aspects of requirements gathering, project planning, stakeholder management, project risk mitigation, and the administration of resources for the implementation of development projects at client facilities.Gather end-user application requirements from stakeholders through Joint Application Development (JAD), interviews, questionnaires – translate business requirement to detailed user functional, and system requirements.Translate stakeholder requirements into different tangible deliverables such as functional specifications, user stories, use cases, use case diagrams, workflow diagrams, data model diagrams, mock-ups, and activity diagrams.In partnership with the development team, assist in developing test plans, test cases, and performing user acceptance testing (UAT) to ensure deliverables meets the client’s performance needs and expectation.Collaborated with business users to define scope, clarify Functional and Non-functional requirements to translate them into application and operational requirements.

Leveraged Agile/Scrum and waterfall development methodologies to assist product owner with managing and prioritizing Sprint backlog, planning releases, while seeing project from inception to completion.Fostered process improvement by developing creative solutions for clientele that improve their system performance, reduce cost, and enhance product quality.Provided end user support, leadership, and team collaboration, create training materials, and provide post-implementation user support for software launch.Performed gap analysis for modules in production and conducted feasibility study for the performance impact analysis.Translated project requirements from both a business and a technical standpoint and served as the liaison between business users and the project team.Executed software and IT modernization projects from inception to delivery using project management best practices.Managed project resources and cultivated strong customer relationships.Managed contractual and personnel related issues associated with project delivery.Assisted in recruitments, mentoring team members and training.