• Successfully transformed customers' negative reviews of the company's product/service into positive experiences, mitigating potential brand reputational damage. • Collaborated closely with internal stakeholders, including the retail and transaction processing teams, to expedite the resolution of customer complaints leading to improved customer satisfaction and loyalty.• Effectively led an eight-person team, in achieving a notable 12.5% increase in the unit's bi-annual external… Show more • Successfully transformed customers' negative reviews of the company's product/service into positive experiences, mitigating potential brand reputational damage. • Collaborated closely with internal stakeholders, including the retail and transaction processing teams, to expedite the resolution of customer complaints leading to improved customer satisfaction and loyalty.• Effectively led an eight-person team, in achieving a notable 12.5% increase in the unit's bi-annual external audit rating, which positively impacted the branch's Operational Performance Review score, reaching an impressive 97.22%• Conducted in-depth analysis of automated risk rating issues for customers and presented insightful recommendations to management to enhance risk automation bank-wide and reduce audit exceptions related to risk classification. Show less

• Consistently met Service Level Agreement (SLA) deadlines while efficiently and effectively resolving customer complaints. • Collected and analyzed customer feedback, to provide products, services and processes improvement to management.• Through the implementation of an escalated grievance resolution procedure, I successfully reduced customer complaints by 30%.• Developed and implemented new pre-audit tracking metrics that improved the unit's bi-annual external audit… Show more • Consistently met Service Level Agreement (SLA) deadlines while efficiently and effectively resolving customer complaints. • Collected and analyzed customer feedback, to provide products, services and processes improvement to management.• Through the implementation of an escalated grievance resolution procedure, I successfully reduced customer complaints by 30%.• Developed and implemented new pre-audit tracking metrics that improved the unit's bi-annual external audit rating by 50% Show less

• Prepared and evaluated assignments, providing relevant feedback, and diligently maintained records of more than 40 students' progress and development, ensuring their preparedness for external qualification examinations.• Conducted extensive research on various subject areas, consistently updating my knowledge, and delivered engaging lessons to students of diverse age groups and learning abilities using a variety of learning resources and equipment to cater to individual learning… Show more • Prepared and evaluated assignments, providing relevant feedback, and diligently maintained records of more than 40 students' progress and development, ensuring their preparedness for external qualification examinations.• Conducted extensive research on various subject areas, consistently updating my knowledge, and delivered engaging lessons to students of diverse age groups and learning abilities using a variety of learning resources and equipment to cater to individual learning styles.Achievement: • 90% of the 40 students passed their qualifying biology examination Show less

• Best presentation: Environmental Impact Assessment (EIA)