Oluwafunmito Oni Email & Phone Number

• Liaising with appropriate unit to achieve operational efficiency and customer satisfaction • Managing relationship between the company and clients on deposit drive and all sports betting • Ensuring responsible gaming is adhered to by all our players• Managing extremely upset customers to regain customer loyalty and restore trust in our brand • Participating in campaign promotion through phone calls, mails, and• social media platforms for newly launched offers• Service planning and development.

Nigeria

• Ensured customer care satisfaction on all products and services of the bank • Provided personalized customer service to our High net worth customers through specialized team • Assisted in the alternate channels team in responding to customer inquiries and complaints, emails , Live chats, and social media • Generated customer’s interest in the services and product offered by the bank through specific proposition campaigns and markets stomps• Handled general enquires from team members, branch liaisons and customers via telephone, mails, Emails and Fax • Assisted in specialized customer management in other language areas :Yoruba and Pidgin• Managed customers’ data gathered from requests, complaints and inquires made by customers using Enterprise CRM application for research analysis purpose • Cross trained and provided back-up for other customer service representatives when needed• Liaised with appropriate unit to achieve operational efficiency and customer satisfaction

Nigeria

• Participated in campaign promotion through phone calls, mails and social media platforms for newly launched products • Provided feedback to product managers on successfully reached customers and shortfalls of campaigns • Liaised with product managers on resolution of complaints or queries from customers on new products • Communicated and proficiently managed customers through channels available to the customers : phone calls ,emails, social media and live chat platforms • Communicated and interacted with over an average of 1000 customer in a week across all platforms• Welcomed newly banked customers and introduced other products to them• Re-established dormant relationship

Nigeria

• Compiled names for interviews for various outsourcing.• Conducted test and interviews for various outsourcing• Processed offer and agreement letters for outsourced staffs• Supervised the activities of outsourced staffs• Prepared proposal presentations on power points • Managed clients’ database, documentation and ensured enquiries and complaints were responded to in a timely manner• Complied and processed clients’ complaints for immediate resolution by appropriate logistics personnel • Filled and maintained records of outsourced staffs

Nigeria

• Processed and executed all outsourced agents salary schedule, allowance remittance and other deductions with regards to agents payroll• Raised cheques and payment vouchers• Supervised office suppliers: toiletries, stationeries, water, diesel etc• Organized Training materials for all scheduled training and seminars• Handled travel and accommodation logistics for members of staff of the organization• Maintained daily petty cash book