Olusanjo Shodimu Bsc., Mba, Acii Email & Phone Number

Nigeria

Leading the digital transformation of AIICO's operations to a fully digital insurer. Development of Innovative Digital Products to leapfrog customer acquisition, drive increased revenue and improve overall service delivery.● Building AIICO's Digital Distribution (Insurtech) Platform - Flexure by AIICODigital Travel Insurance - built an integrated platform for the sales & distribution of travel insurance by connecting multiple systems via API between AIICO and four (4) domestic airlines in Nigeria. This innovative digital product currently generating over 20,000 policies monthly.

Lagos

Provided leadership for development and implementation of information technology initiatives to deliver on the strategic mandates & objectives of AIICO. Designed and implemented the Enterprise IT Architecture and systems to improve business operations, customer engagement & satisfaction and overall service delivery.● IT Strategy & Technical Architecture Development- provided leadership and direction for effective utilisation of technology for the company. Developed a 3-year IT Strategy with detailed implementation plans to support the Retail and Corporate SBUs- Designed the enterprise IT architecture and systems to improve business operations, customer engagement & satisfaction and overall service delivery- Effectively managed over $3million yearly budget for technology● Customer Service Operations - developed and championed delivery of the company’s customer engagement strategy – with the establishment of a multi-channel customer contact center with the following benefits:- 20% increase in issue resolution and case closure- improved customer retention, loyalty, and satisfaction - customer satisfaction index/score increased by 30% (12months after deployment)- improved brand consistency and messaging across all channels and customer communication● Agent App (AIICO Express) – developed & launched the Agent App to transform the agency operations in AIICO leading to improved sales efficiency and increased agent productivity by over 25%

Lagos

I joined the firm in 2004 as an experienced analyst after working in the Information Technology unit of a Nigerian bank. ● Conducted market sizing and industry competitive analysis of the Nigerian Payments Industry (estimated at over $20 billion) for a Private Equity Firm. Defined market entry strategy and options of potential investments /acquisition● Technical architecture design review & QA for banking loan management solution used for processing a loan portfolio of over $45 million dollars to retail clients in Nigeria● Post-Merger Integration: Managed the successful integration of the IT and business Operations of Access Bank Ghana & Intercontinental Bank Ghana – as part of the overall acquisition exercise of Access Bank & Intercontinental Bank. The successful business combination gave the bank a first-mover advantage in its regional expansion strategy● Designed a new payment system architecture for the Nigerian Inter-Bank Settlement System (NIBSS) - this led to over 5,000% increase in utilization of instant payment solution across the country: and now the main infrastructure driving the growth of payment fintechs in Nigeria● Designed and managed the technology infrastructure (over $5million) deployment for the successful start-up of the first Credit Bureau in Nigeria. This has led to the transformation of the credit/lending business in Nigeria

Lagos

Business Process Design, IT Post Meger Integration, IT Assessment & Strategy Development, Large Scale Project Management & Delivery.

I was responsible for providing first and 2nd level support for the bank network infrastructure. I also maintained user hardware and network infrastructure to ensure availability of IT Resources throughout the bank's branch network,

Advanced Diploma In Insurance (Acii), Insurance

Master Of Business Administration (Mba), Mba

Masters of Business Administration (MBA) - Chicago Booth.

Pmp, Project Management

B.Sc., Physics, First Class (Hons)

Activities and Societies: President, National Association of Physics Students, UI Branch