• Install software, modify and repair hardware and resolve technical issues• Provide base level IT support to 300 end users• Display courtesy and strong interpersonal skills with all customer interactions• Develop quick reference guides to assist end-users with challenging software application features• Manage Windows workstations including desktops, laptops and tablets• Ensure that Remedy and Spice Works tickets are resolved or escalated• Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches • PC refresh and migration Windows 7/8.1 and 10• Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side• Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)• Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines• Create and manage network accounts to include granting access to secured file shares• Manage bench and IT inventory• Provide level 2 end-user technical support for Windows 7, Microsoft office, network connectivity• Manage Windows 7/8/10 workstations• Troubleshoot Wi-Fi and Ethernet networking issues

• Managed multiple properties within Washington DC and Maryland• Directed staff in maintaining properties that led to a 90% reduction in municipal fines.• Reviewed and verified time sheets to ensure accuracy of payroll in conjunction with Property Management • Completed projects under budget and under deadline.

• Generated observational and experiential data for Individual Education Plan (I.E.P.) assessment• Monitored and Evaluated work performance at students’ internships when working with administrators, clinicians and staff to implement I.E.P.• Motivated students to improve motor and academic skills

• Submitted daily academic reports to teachers and support staff• Counseled students on academic and behavioral matters, investigate alleged incidents• Implemented test prep training for DC Comprehensive Assessment System (C.A.S.)

• Ensured safety of physical property and personnel by inspecting identification of all persons• Maintained and implemented security protocols via consultation with NYU DC administration• Patrolled and inspected campus

• Conducted document review (Discovery) for attorneys • Photocopy, electronically scanned and filed pleadings• Data entry using Excel

• Provided one on one academic support for Special Education and Emotionally Disabled students• Collaborated with teachers to execute lesson plans and provided classroom coverage as needed

• Managed group home residents from ages 15-21 in an independent living environment• Counseled residents on life skills, conflict resolution, substance abuse awareness, teen pregnancy prevention in collaboration with Probation Officers, Social Workers, Therapists, • Assisted Child and Family Services Administration and partnering agencies with reunification efforts of in-risk youth with their families• Communicated with Metro Transit Police and Metropolitan Police Department in ongoing investigations of alleged crimes involving group home residents• Assisted with outer agency referral process which included medical and mental health services

• Conducted regular internal and external patrols of the Marriott property; monitor suspicious activity; hotels panic alarm system and respond to guest needs and requests• Trained new employees on lock interrogation process and fire drill procedures as needed• Served as the lead officer on monthly fire drills and inspections of the hotel’s 50 fire extinguishers• Worked with local and federal law enforcement agents to conduct criminal investigations of crimes and thefts committed on the hotel property; recovered over $600 in cashEDUCATION