Experience Center Agent
Current- Providing guidance to walk-in customers on product and service offerings.
- Maintaining a positive, and professional attitude towards customers to ensure customer satisfaction.
- Educating customers and potential customers with information on Service Level Agreement and delivery timelines either physically or via phone conversation.
- Driving client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Providing product/service information related to delivery life cycle, rates and payment.
- Acknowledging and resolving product or service problems by clarifying customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction.
Nov 2022 - Present
