Covenant Olusegun Email & Phone Number

Lagos, Nigeria

Nigeria

Nigeria

Lagos, Nigeria

• Partnering with product managers to perform product analysis to identify and track product performance, locate and define opportunities for process improvement.
• Utilizing Oracle Database to spool business data sets on a weekly, monthly and quarterly basis and prepare the data for analysis.
• Evaluating complex business data sets in order to identify, analyze and interpret trends and patterns using Advanced Excel.
• Collaborating with banks’ relationship managers to help analyze facilitycollection and loan repayment data and provide insights on data.
• Utilizing business analytics reporting tools to prepare reports for senior management and to create presentation slides using Microsoft Power Point.

Ikeja, Lagos, Nigeria

Lagos, Nigeria

• Utilized Salesforce to track customer payment issues, collate reports and analyze customer feedback data.
• Communicated effectively with clients on issues regarding loan repayment and payment process in a bid to recover loans whilst ensuring maximum customer satisfaction.
• Utilized X-Cally software to generate daily and monthly call data, prepare and analyze data for trends and insights for process optimization.

Lagos

• Responsible for recovery of loans from erring customers by making outbound calls.
• Management of Customer Relationship Board by Data Entry of Customer feedback after outbound calls.

Ikeja, Lagos

1. Advertise and Onboard new and existing agents on other platform via calls2. Communicate to agents with guidelines on how to use the product effortlessly3. Make and receive calls daily to solve agent’s transaction problems4. Make an excellent presentation skill to convince customers about new products5. Contact agent providing useful information that is.

Lagos State

• Utilized 3CX Call software to onboard new and existing agents on the company’s products and changes made to them.
• Efficiently handled client issues and transaction problems while proffering solutions thereby optimizing customer retention.

Dekina LGA, Okura, Kogi State

Actively involved in documentation of reports, minutes and other secretariat documents this included Typing and distributing of memos, Printing, Photocopying, Filing and Scanning.Compilation and data entry for collation of students’ results.Set up a new management-parent communication system which increased communication between both parties by.

Akure

• Supervised a 20 day work environment inspection under the Quality Environmental Health and Safety department thereby increasing workers safety by 90%.
• Data entry and submission for factory guards’ checklist thereby ensuring all factory machineries with defects are brought to notice and repaired in time.
• Daily update of Quality Environmental Health and Safety Audit for all work sections making monitoring of workers safety easier.
• Inspected finished products for quality and adherence to customer specification.
• Participated in the production process of Company’s product (Cocoa butter, powder and cake)
• Responsible for proximate analysis of raw materials, on-process and finished products.

Microsoft Technologies, Continous Learning

This is to show my commitment to continuous learning as I constantly up-skill myself with Microsoft Technologies with specialization in.

Bachelor'S Degree, Food Science And Technology