Oluseyi Peters Email & Phone Number

Birmingham, England, United Kingdom

United Kingdom

I work with multiple teams to effectively plan and manage resources, communicate with stakeholders, mitigate risks, and ensure quality control. I implement project management tools and techniques such as Agile and Waterfall methodologies to track progress and identify areas for improvement.

Lagos

Key Achievements:• Successfully supervised branch operations and internal projects through effective end-to -end project planning and scheduling. • Effectively collaborated with the Branch manager to achieve monthly performance targets by utilizing my communication and relationship management skills.• Led and coached teams to prioritize a positive customer experience while implementing measures to ensure service quality.• Adopted effective leadership skill to manage all operations units, facilitated staff training and ensured compliance with policies to achieve operational efficiency.• Managed client information for due diligence and conducted root cause analyses to enhance customer service by paying attention to details.• Prepared financial accounts for projects, with a focus on reconciliation to prevent income leakages.• Successfully managed suppliers and vendors using my communication and negotiation skills.• Efficiently maintained the bank's fixed asset register • Provided management with valuable performance insights for continuous improvement initiatives through comprehensive data analysis.• Delivered 15% increase in customer satisfaction by designing and conducting customer satisfaction survey to identify process improvement opportunities by utilizing my business analytic skills.• Improved overall branch profitability by 50% through effective stakeholder engagement and active team motivation.• Implemented a unique project management system that increased efficiency by 50%.

Lagos

Key Achievements• Successfully led Funds Transfer operations as Team Lead at Zenith Bank PLC, ensured efficient international and local money transfers by paying attention to details.• Adopted my proficiency in Microsoft Excel to promptly reconcile Automated Teller Machine receivables with the bank's ledger to prevent fraud and income loss. • Implemented cost-cutting initiatives, including successfully balancing internal accounts, which contributed to increased financial efficiency. • Conducted rigorous Know Your Customer (KYC) reviews for high-risk clients, monitored transactions to prevent fraud through proper stakeholder management and effective communication.• Used my time management skills to ensure timely remittance processing for both customers and regulatory authorities. • Played an important part in coaching, mentoring, and educating team members on bank policies using my knowledge management skill resulting in a more knowledgeable and skilled staff.• Created high-level reports for stakeholders, offering valuable information on operational performance whilst adopting my efficient reporting and analytical skills.• Improved the bank's asset usage, which contributed to increased operational efficiency and effectiveness.

Masters In Business Administration, Marketing

Bachelor'S Degree, Geography And Planning, 2Nd Class Upper

Project Management

An internationally recognised certification in Project management

Associate Member Of Nigeria Institute Of Management (Amnim)

Education record

Education record