• I reconcile accounts and invoices against error or omission to maintain standard and accuracy.• I manage and monitoring outstanding debts and invoices.• I investigate and resolving credit related discrepancies (credit checks) within the finance and account department.• I collaborate with clients, internal teams, and external stakeholders to foster good customer relationship and improve retention rate.• I maximise cashflow and minimising bad debt while maintaining accurate and up-to-date records.• I process invoices and follow-up with clients, suppliers and partners as needed.• I proactively chase overdue payments and skilfully posting customer receipts on sales ledger.• I oversee the provision of customers invoices as required.• I escalate any business issues to senior management with a drive for timely resolution, thereby acting as intermediary between the customersand the business.• I compile reports, communicates with management teams to provide updates and with an aim to improve efficiencies across the business.• I chase debt by phone and email to ensure invoices are paid in a timely manner.

• Reduced DSO through regular accounts review and monitoring ofaged debt in line with collection strategies and policies.• Processed cash allocation and raised invoices to stimulate smoothcredit control system.• Resolved customers’ queries via phone and mails following invoiceraising at regular intervals.• Carried out credit checks and references from client suppliers where appropriate.• Reconciled account issues and re-issued invoices where necessary, hence, achieve a high level of administrative accuracy within the team.• Chased outstanding and aged ledger from the date invoices are overdue, rescheduled payment agreement and agreed regular contact with customers until payments are received.• Created payment plans where payment cannot be made within the agreed credit terms.• Optimised cash flow by offering alternative payment methods to clients.• Spearhead weekly team meetings to brief the team and CFO on weekly activity and outstanding ledger.• Established warm and friendly relationship with all stakeholders to stimulate lasting partnership and promote customer retention rate.

• Provided front-line customers' support services, handling complaints, enquiries via email, telephone and website to promote customers satisfactions.• Verified and compiled the completeness of customers’ credit applications through credit report comparison and analysis.• Chased overdue accounts through email, post and telephone. • Oversaw collection agency referrals, legal cases and credit reportcommittee on weekly basis.• Developed good credit control system through customers’ credit checks, credit bureau reports analysis and review.• Implemented prompt account monitoring system (PAMS) to ease debt chasing, recovering, and recording.

Actively listened to customers' requests, confirming full understanding before addressing concerns.Delivered services to customer locations within specific timeframes.Increased customer satisfaction by resolving backend related issues.Provided information about available products and services, membership details and purchase advantages.Generated minimum of 100 new leads each dayAttained $5,000 in sales targets on monthly basis.Set up appointments with interested customers according to schedule availability.Explained product prices and packages as well as answered questions and addressed concerns of customers.Contacted businesses via cold or warm calling to offer services relevant to industries or niches.