-Diagnose and troubleshoot hardware, software, and network problems, utilizing diagnostic tools and resources to identify root causes and implement solutions.-Install, configure, and maintain computer systems, peripherals, and software applications, ensuring compatibility, security, and optimal performance.-Collaborate with IT team members, departments, and external vendors to resolve complex technical issues, implement IT projects, and support organizational initiatives.-Maintain a… Show more -Diagnose and troubleshoot hardware, software, and network problems, utilizing diagnostic tools and resources to identify root causes and implement solutions.-Install, configure, and maintain computer systems, peripherals, and software applications, ensuring compatibility, security, and optimal performance.-Collaborate with IT team members, departments, and external vendors to resolve complex technical issues, implement IT projects, and support organizational initiatives.-Maintain a dynamic awareness of emerging technologies, industry dynamics, and best practices in IT support. Pursue avenues for continuous learning and professional development, nurturing a cutting-edge skill set that anticipates and adapts to evolving demands.-Contribute to the orchestration of IT asset management, meticulously cataloging hardware inventory, software licenses, and peripheral devices. Enforce compliance with organizational directives and licensing agreements, ensuring seamless regulatory adherence.-Strong technical proficiency in Windows and Mac operating systems, Microsoft Office Suite, networking fundamentals, and troubleshooting methodologies. Show less

Providing technical assistance and support to end-users who are experiencing issues with their computer systemsCreating tickets in the system according to specified procedures and escalating when necessary