Oluwabunmi Ogunlola Email & Phone Number

Northamptonshire, England, United Kingdom

•Took ownership of customer queries, ensuring thorough investigation and resolution.•Maintained and updated customer databases for accuracy and accessibility.•Managed all customer communications with a focus on professionalism and timeliness.•Collaborated with cross-functional teams to address complex customer issues, ensuring cohesive efforts that lead to effective problem resolutions and consistent service improvement.

Winchester, England, United Kingdom

• Met and gathered client requirements for web design and development• Planned project delivery time and resources to ensure expectations are managed appropriately• Created status reports, developed meeting agendas, and meeting minutes • Engaged with clients over the phone and via email and ensured queries are answered promptly and professionally. • Prepared detailed project reports with keen attention to detail ensuring all data and information are accurately imputed

Luton, England, United Kingdom

• Gathered data and information from various stakeholders, and trustee members in preparation for monthly reports.• Planned and coordinated meetings within multiple teams and across teams• Collaborated with different teams to ensure the completion of tasks.• Wrote and circulated detailed meeting minutes to multiple team members.• Coordinated the running of all activities done within every program

Lagos State, Nigeria

• Developed and executed comprehensive communication and marketing strategies that increased brand visibility and customer engagement.• Managed customer interactions with a focus on high satisfaction and retention. Implemented CRM systems that enhanced customer serviceprocesses, leading to improved response times and customer satisfaction rates.• Negotiated contracts and managed vendor relationships to ensure service and product delivery within budgetary constraints, optimizing resource utilization and reducing costs.• Demonstrated exceptional flexibility and effectiveness in managing dual roles, adapting seamlessly between creative demands and customer service responsibilities, ensuring operational excellence and consistent service quality across departments.

Lagos, Lagos State, Nigeria

• Created program scripts, prepared presenters, and inspected all production and broadcasting equipment.• Gathered all program reports, wrote biannual newsletters, and distributed them to all team members.• Scheduled and organized meetings between the editorial board and the management board • Contacted program guests, prepared all modalities concerning their stay, ensured they arrived on time, and provided all documents and technologies needed.

Lagos State, Nigeria

• Managed correspondence and handled all telephone and email queries.• Coordinated meetings between department executives, clients, and stakeholders and wrote detailed minutes.• Negotiated with service providers in order to cut costs and stay within project budgets.• Prepared progress reports after each successful training to track expenditures and determine what needs improvements. .