Daily review of customer account analytics for the assessment of key field needs, risks, and improvements, Daily/Weekly check-ins with customers to review activities and opportunities for the coming week. Work with customers to link them to demand, connect with local farmer organizations or iNGOs, and appropriately document/complete the booking within the app. Source monthly/quarterly data on operating costs (fuel, contractors, maintenance, etc.) from customers Quarterly and ad hoc field visits to customers for asset health checks and field training Work with data team and internal booking agent leads to ensure adequate route optimization and booking efficiency. Prepare and execute strategies to improve asset productivity, based on historical data and projections.Aggregate weekly productivity metrics and share weekly invoices with customers. Aid Credit Team in the reconcilement of settledcustomer invoices. Allocate all weekly payments to customers’ accounts. Monitor monthly covenant performance to plan, assist customers in meeting targets and shareprogress reports with the credit team. Aid in account contract originations (data capture, validate pre-bookings, provide guidance tocandidates) Help with the facilitation of asset repossession, immobilization and probation.

Managing four fleet accounts with about 250 drivers on Uber platform,Increasing the overall account utilization from 53% to approximately 72% in 3 months,Increasing the revenue generated from N1,300,000 to an average average of N1,800,000 daily in 3 months,Track vehicle status; milage, distance, recovery, accident, possible towing and drivers health status,Track vehicle maintenance, inspection needs, servicing and Uber inspection. Drivers compliance and enforcement: guiding the drivers to follow road laws, weekly reminder and training. Weekly report on apprehension, accidents, towing and recovery.Checking on hourly basis for vehicles within the specified geofence (Lagos state) and escalating vehicles outside of geofence.

Kyosk Digital Services limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Managing large amounts of inbound and outbound calls in atimely manner while following laid down procedures, guidelines,policies and “scripts”;● Resolving product or service queries in a timely manner byidentifying customer needs, clarifying information, analyzingcause and expediting resolution;● Conducting product and service quality surveys with customersand recording feedback from time to time;● Generating leads for the sales team by screening callers andidentifying potential sales opportunities;● Supporting the collection of payments by regularly contactingdormant and defaulting customers;● Building repeat sales and retention through strong customerrelationships by focusing on the customer wants and needs;● Working with multiple sales teams and cross-functional teamsseamlessly;● Using the CRM software to navigate and escalate issues

Creating orders for customersHandle Social Media accounts Back-End handlerConfirming orders placed by customers.Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software

Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span.Replying to Dm on Social MediaPromote company products, services, and savings plans when appropriate.