Information Technology Engineer
Current- Monitored links and trunks continuously, achieving 100% uptime availability at the point of presence
- Ensured the maintenance of hardware and run updates on software’s to make sure they work smoothly
- I worked with the senior engineers to configure and maintain network infrastructures, including severs, switches and routers
- Troubleshoot user log-in issues, reset passwords, and monitored account activity
- Remotely assisting User to resolve issues around VPN connection and other basic problems
- I worked closely with other members of the department to optimize network performance