Oluwakemi A. Email & Phone Number

Lagos, Nigeria

Nigeria

• Utilized Excel, SQL, and PowerBI to conduct quantitative analysis and develop predictive models, resulting in a 25% improvement in decision-making and revenue growth.• Transformed complex datasets into executive-level summaries and presentations, clearly communicating findings that led to a 15% increase in monthly revenue.• Identified data-driven opportunities for process improvements, decreasing customer acquisition costs by 25% and increasing lead conversion rates by 25%.• Effectively communicated results and insights to key stakeholders, aiding in strategic decision-making and product development.

Lagos State, Nigeria

• Collaborated with the data team and other teams within the organization, such as the development team, customer service team, and management, to ensure that user issues were resolved in a timely and effective manner.• Responded to user inquiries by gathering relevant data, identifying the root cause of the problem and providing a solution. This involved working with the development team to fix bugs or glitches in the app.• Received phone calls through telemedicine platforms for consultation with different enrollees & clients.• Provided training and education to new users, as well as ongoing education to existing users. This involved creating user guides, conducting webinars or training sessions, or providing one-on-one coaching.

Canada

• Spearheaded data analysis initiatives using Excel, Tableau, and SQL, delivering actionable insights to inform strategic decision-making; data-driven recommendations led to a 30% improvement in operational efficiency and a 25% increase in customer satisfaction.• Identified and resolved critical bottlenecks, optimizing resource allocation and reducing project completion time by 15%, leading to increased client satisfaction and repeat business. • Analyzed raw data, drawing meaningful conclusions, and developing actionable recommendations that influenced decision-making and process improvements, emerging in a 50% reduction in operation cost.• Streamlined data collection and analysis to identify valve manufacturers with the lowest leaking components; this successful initiative reduced pipeline leaks in four regions and sixteen areas, conserving funds and improving infrastructure reliability.• Implemented new data visualization techniques to effectively communicate findings to stakeholders, resulting in a 15% increase in executive decision-making for infrastructure improvement projects.

Lagos, Nigeria

• Analyzed operational and customer data to optimize processes, resulting in a 25% improvement in efficiency and a 20% increase in ticket sales.• Presented data findings and recommendations to stakeholders, improving understanding and facilitating strategic decisions.• Analyzed market conditions and competitor activities to identify new business opportunities and inform sales strategies.• Analyzed demographic data to segment audiences based on age, gender, location, interests, and behavior to tailor content and advertising strategies accordingly.• Created visually compelling dashboards, reports, and presentations to communicate key insights and findings derived from analysis to stakeholders, clients, or management teams.

Ibadan, Nigeria

• Led the comprehensive cleaning and entry of departmental data, achieving an exceptional 99.9% accuracy rate while maintaining absolute confidentiality of sensitive information.• Developed comprehensive FAQ database for visitors, reducing reception inquiries by 40% and empowering guests to find information, rising in refined productivity.• Streamlined call handling process by developing standardized scripts and FAQs, reducing call duration by 25% and increasing productivity of the team.• Orchestrated the drafting, customization, and finalization of 50+ client letters, invoices, and contracts; ensured accuracy and timely delivery, leading to heightened client satisfaction, and strengthened vendor relationships.

Ibadan, Nigeria

• Collected personal data of potential students of different international universities.• Enlightened potential students on undergraduate and postgraduate programs.• Resolved queries and handled complaints. • Customer details data inputting.• Handled the trusts promotion and advertisement.