Oluwakemi Aje Email and Phone Number
I am currently working in the field of Customer Experience, where I specialize in analyzing data and conducting surveys to evaluate and enhance the customer experience. With a strong passion for data-driven insights and continuous improvement, I am now seeking new opportunities in the realm of Customer Experience that pivots towards a career in Data Analytics.In my current role, I have developed a comprehensive understanding of customer feedback and the factors that contribute to a positive customer experience. I excel at analyzing data to identify trends, patterns, and areas for improvement, allowing me to provide valuable insights and recommendations to enhance customer satisfaction and loyalty.With a strong foundation in data analysis and a keen eye for detail, I am well-equipped to contribute to the field of Data Analytics. I am currently engaged in ongoing learning and self-improvement to expand my skills and knowledge in this domain. My goal is to leverage my expertise in customer experience and data analysis to provide meaningful insights that drive business growth and strategic decision-making.I possess excellent communication skills, allowing me to effectively collaborate with cross-functional teams and stakeholders. I am a quick learner and adapt easily to new technologies and tools, enabling me to leverage advanced analytics techniques to extract meaningful information from complex data sets.As I navigate my career path, I am seeking opportunities that allow me to apply my skills and passion for data analysis in the context of customer experience. I am confident that my strong analytical abilities, dedication to continuous learning, and passion for enhancing the customer journey make me an ideal candidate for roles in either Customer Experience or Data Analytics.
Brisktrade
View- Website:
- brisktradeng.net
- Employees:
- 11
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Human Resources GeneralistBrisktrade Oct 2023 - PresentLagos State, Nigeria
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Lead, Acquisition And Dealer AdminCars45 Nigeria Aug 2023 - Oct 2023Lagos State, Nigeria -
Customer Experience And Dealer Admin SupervisorJiji Cars (Formerly Cars45) Aug 2022 - Sep 2023Nigeria-Assiting the Senior Manager of Customer Experience to manage the end-to-end affair of the team and performance discussions and feedback regarding the team. -Conducting surveys to gather information on customers’ opinions of rendered services using google forms and emails- Preparing and analyzing Net Promoter Score (NPS) report using (spreadsheets and Microsoft PowerPoint) on the feedback received from customers to develop an in-depth understanding of trends.-Determining customer pain and touchpoints to help gauge the quality of their customer service and provide the company with valuable insights on how to stay relevant. -Reviewing call center standards with team members periodically to help achieve more successful customer service interactions and solutions.
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Senior Telesales AssociateCars45 Nigeria Dec 2021 - Jul 2022Lagos, Nigeria-Achieved an average monthly car sales of twenty-five (25) vehicles, exceeding the assigned monthly target.-Generated a revenue of over 16 million naira through successful sales of various types of vehicles.-Developed and implemented a highly effective lead generation strategy, resulting in a consistent flow of qualified prospects for the business.-Implemented and enforced disciplined usage of a CRM system, ensuring accurate tracking of sales activities and enabling the team to achieve activity rate targets. This led to a well-maintained pipeline of opportunities, resulting in meeting or exceeding sales objectives.-Built strong and lasting relationships with clients and subscribers through closed-looped feedback, resulting in increased customer satisfaction and loyalty.
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Customer Service RepresentativeCars45 Nigeria Jan 2020 - Dec 2021Lagos State, Nigeria-Successfully addressed and resolved customer issues through various channels including calls, social media platforms, and emails, resulting in a high customer satisfaction rate and positive feedback.-Implemented a systematic follow-up process by setting reminders for all customer issues, ensuring that no issue was left unresolved or overlooked. This proactive approach significantly improved issue resolution time and customer experience.-Received consistent positive feedback from customers, reflecting their high satisfaction levels and confidence in the resolutions provided.-Developed effective strategies to prevent future occurrences of customer complaints and queries by analyzing root causes, making recommendations, and implementing preventative measures. This resulted in a reduction in recurring issues and improved overall customer experience.
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Administrative AssistantLighthouse International Schools Sep 2017 - Jan 2019Lagos State, Nigeria-Oversaw all the administrative duties at schools and ensured programs functioned smoothly and provided leadership in both ordinary days and in times of crises.leaving the customers 100% satisfied with all resolutions reached. -Resolved Customer Complaints, and queries and making recommendations on how to prevent future occurrences. -Created a Simple and workable Customer Feedback process and Customer Appreciation program. Lighthouse International SchoolsAdministrative Personnel Sept 2016 - Jan 2019 -Oversaw all the administrative duties at schools and ensured programs functioned smoothly and provided leadership in both ordinary days and in times of crises.-Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.-First-line communications with clients on all queries and inquiries thereby developing cordial relationships with clients,-Managed office supplies stock and placed orders when required, ensuring the office functioned efficiently by preparing regular reports on expenses and the office budget.
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Clients' RelationsAso Security Services Feb 2016 - Jun 2017Lagos, Lagos State, Nigeria-Prospected for new clients and succeeded in building beneficial relationships and maintained cordial relationships with existing customers-Compiled well-prepared weekly and monthly reports that were well-detailed, easy to understand, and provided all the necessary information-Gave advice to clients, proffering prompt solutions to problems and making inquiries thereby developing friendly relationships with clients
Oluwakemi Aje Education Details
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Applied Geophysics
Frequently Asked Questions about Oluwakemi Aje
What company does Oluwakemi Aje work for?
Oluwakemi Aje works for Brisktrade
What is Oluwakemi Aje's role at the current company?
Oluwakemi Aje's current role is Human Resources | Payroll Administration | Talent Sourcing | Generalist | Data and Analytics.
What schools did Oluwakemi Aje attend?
Oluwakemi Aje attended Federal University Of Technology Akure.
Who are Oluwakemi Aje's colleagues?
Oluwakemi Aje's colleagues are Olajide Adetimehin, Olamide Taiwo, Gabriel O., Olamide John-Olawepo, Lesley Nweke, Boluwatito Olabamiji.
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