Kemi A. Email and Phone Number

- Provide clients with innovative short and long term strategic marketing guidance.- Oversees multiple complex client projects from creative brief development through deployment.- Daily collaboration with cross functional teams on projects- Lead internal status calls and ensure proper integration of client’s requirements on projects - Management of agency resources to meet client’s marketing needs.-Fiscal management of client accounts (prepare contracts, oversee job hours and expenses, budgets)- Participation in the scope of work and staffing plans in partnership with PM and account leads- Ownership of multiple work streams and delegation of tasks to junior team members to complete projects efficiently and effectively.

Managed product and inventory operations for clients' e-commerce platforms, including identifying and sourcing new promotional product suppliers. Conducted thorough analytics and market research to uncover trends, which led to the selection of innovative and margin-efficient products tailored to clients' sectors and preferences. This strategic sourcing and trend identification contributed to increased revenue across all sites.

- Drove execution of all processes in the product life cycle of Flexx App. Including product and market research, competitor analysis, planning, positioning, requirements gathering, and roadmap development.- Improved user-friendliness by 25% by improving product user interface.- Collaborated closely with engineering, production, marketing and sales team in the development, QA and release of products (Flexx Microsite and Mobile App).- Launched five Flexx Hubs across universities in Nigeria in two years, resulting in a 50% increase in revenue YoY- Reduced development time by 20% by breaking down user stories into smaller, more manageable tasks.-

Specialized in sales of MTN Enterprise tech solutions to SMEs in western region, Nigeria. The focus was in delivering compelling technology solutions.- Developed and executed strategic plans to achieve sales targets and expand customer base among SMEs, leading to a 25% annual growth in client acquisitions.- Managed negotiations of sales contracts for technological solutions, improving average deal size by 18% over the 2-year period.- Fostered client relationships, resulting in a 40% increase in repeat business and securing a 95% client satisfaction rate as indicated in annual surveys

• Engaged with new and existing customers to strengthen customer relationships by supporting the use of technology as an embedded part of their operations, managing customer inbounds, seeking feedback, and leading onboarding, training and rollouts while delivering exceptional customer experiences through effective communication.• Delivered extraordinary service on inbound customer requests in a fast-paced, structured customer care environment.• Established customer onboarding documentation and training and maintain the technology’s knowledge base with up-to-date training and documentation.• Performed customer research, including surveys, product analytics, market research, interviews, customer forums, or other cost-effective means of gaining insight into the voice of the customer;used this insight to define and enhance product(s)