Oluwakemi Ogunleye Email and Phone Number
With over nine years of experience in technical support, operations management, and virtual assistance, I am a passionate and versatile professional who thrives on building and maintaining strong relationships with internal and external stakeholders. I am a Technical Support Lead and Operations Manager at HostNowNow Limited a leading tech company.In my role, I manage technical support teams, oversee operations, and provide virtual assistance. My responsibilities include resolving technical issues, streamlining operational processes, coordinating team activities, and managing client relationships. I also develop and execute effective support strategies, create and distribute engaging technical documentation and organize and manage virtual events. I have successfully contributed to enhancing the company's operational efficiency, customer satisfaction, and team collaboration and fostering positive and collaborative partnerships with clients, vendors, and industry stakeholders.
Hostnownow Limited
View- Website:
- hostnownow.com
- Employees:
- 27
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Team Lead Technical Support HostnownowHostnownow Limited Jan 2019 - PresentThe company's business operations and strategy development activities were executed by me.To guarantee alignment with company strategy and commitments, project scope, goals, and deliverables were defined.Product backlog was leveraged based on business ROI, and it was maintained by ensuring projects were delivered on schedule and within budget.Manage the company's whole operation and develop new items. -
Senior Technical SupportHostnownow Limited Jan 2018 - Dec 2019Customers' web hosting plans and services were troublehsooted for a variety of technical concerns. In addition, while operating LINUX web hosting platform utilizing WHM solution, I led a team of fresh minds in detecting and shutting down cybercrimes committed on websites.Client relationships with my department was managed and maintained by knowing client demands and ensuring they were met on time. -
Junior Technical SupportHostnownow Limited. Apr 2017 - Dec 2017Lagos, NigeriaDefining the customer's complaint, finding the reason for the problem, selecting and describing the best approach to solve the problem, expediting adjustment, and following up to assure resolution, I was able to resolve product or service concerns. Developed articles for the company's social networks and managed them. On social media and instant messaging sites, I also attended to the client's needs. -
InternHostnownow Limited. Jan 2017 - Mar 2017Lagos, Nigeria -
Operations ManagerPayhelpa Oct 2021 - Dec 2023United States -
Customer Success ManagerTokunbocars.Ng Mar 2018 - Dec 2018Lagos, Nigeria
Oluwakemi Ogunleye Education Details
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Escae BeninBusiness Administration And Management, General -
Accounting
Frequently Asked Questions about Oluwakemi Ogunleye
What company does Oluwakemi Ogunleye work for?
Oluwakemi Ogunleye works for Hostnownow Limited
What is Oluwakemi Ogunleye's role at the current company?
Oluwakemi Ogunleye's current role is Customer Success Manager | Technical Support | Project Management | SDG 8 & 9| Operation Manager| Virtual Assistant.
What schools did Oluwakemi Ogunleye attend?
Oluwakemi Ogunleye attended Escae Benin, Houdegbe North American University Benin.
Who are Oluwakemi Ogunleye's colleagues?
Oluwakemi Ogunleye's colleagues are Franca Uzoechi, Lydia Aka, Esther Oluchukwu Enebechi, Ruth Ebele, Jesutofunmi May, Tobi Hnn, Adefaye Adebanke.
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Oluwakemi Ogunleye
Lagos -
Oluwakemi Ogunleye, CCSP
Customer Experience Specialist|| Payments Expert Ii Business Development Expert || Fintech Enthusiast || Business Operations ManagerNigeria
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