Led a team to the installation and implementation of an ICT library at Westcare Polytechnic in Lagos to promote digital literacy and access to information.Assisting in purchase and recommendation of better hardware and software for clients.Collaborated on a project to upgrade 45+ users to new software, completed ahead of scheduleInstalling, modifying, repairing, and managing computer hardware and software systemsResolving technical requests or problemsTroubleshooting technical and process issuesTraining users (i.e. employees) on hardware and software useDocumenting hardware and software updatesKeeping up-to-date with the latest technology

Lead the team to bring creative visions to life, ensuring each project reflects our clients' goals and values.Working closely with clients to understand their needs so as to accurately translate them into captivating visual concepts and designs.Mentoring and supporting our talented designers, building a collaborative and growth-oriented environment.Staying updated on industry trends and technologies, infusing fresh ideas into our creative process.Collaborating with different teams to ensure seamless integration of creative assets across all channels.Ensuring excellence in every single project, always aiming to exceed expectations and make a meaningful impact.

Provided high-quality customer support to 10+ daily users, increasing customer satisfaction by 10%Assisted in the planning and execution of network installation projects within and outside the companyOptimized hardware and software configuration on 100+ devices over two years.Conducted personalized IT training sessions for staff and students.Implemented a few cybersecurity protocols, including regular software updates and firewall enhancements, leading to a 20% decrease in security incidents and safeguarding sensitive student and institutional data.Maintained high levels of customer satisfaction through prompt and effective communication, building positive relationships with students and staff, and contributing to a positive perception of IT services within the company.

I developed a solid understanding of computer networking principles through hands-on training sessions, coursework and gained proficiency in configuring and troubleshooting network devices.Mastered foundational web development technologies such as HTML, CSS, and JavaScript, to create interactive and responsive web pages.I provided technical support to end-users, troubleshooting network, hardware, and software related issues, demonstrating my strong problem-solving skills and a proactive approach to issue resolution.

Assist senior consultants and project teams across various IT consulting projects.Offer technical support and troubleshooting expertise when neededCollaborate closely with clients to specify system requirements and design solutionsParticipate in client meetings, presentations, and training sessions to share insights and contribute to project progress.Continuous learning of IT infrastructure trends within the field of IT.