Oluwaremi Oluwole Email & Phone Number

Backend software engineer in the Control Center team. Developing internal systems that manage company operations.- Creating efficient solutions, including one to handle the settlement disbursements for merchants with high daily transaction volumes (over NGN 100m).- Developing microservices for critical systems, including on a reconciliation project for transactions from various acquirers, which has cut down errors and delays, as well as resolving scalability and maintainability issues.- Identifying and resolving bottlenecks in the merchant settlement system, resulting in a 40% increase in throughput and reduced latency.

Backend software engineer in the Hiring Events Notifications team.- Collaborated with the Hiring Events Notifications team in building and managing various services responsible for sending notifications to Indeed’s job seekers and clients.- Implemented unit and integration testing on the new system to ensure a smooth transition, incrementally ramping traffic from the old system to the new, minimising customer disruption and enabling scalability.- Managed the migration of notifications creation and scheduling logic from an existing monolith to a fullyfunctional microservices architecture with about a million daily notifications, which was a 15-20% increase.

Senior Software Engineer/Lead of the USSD team- Worked on the USSD platform that allowed for several million successful transactions per day andenabled customers to access their account with ease, minimising dispense errors and complaints by 30%.- Discovered and rectified production performance issues in USSD services leading to a downtime reduction to less than 5% and a major improvement in service reliability.- Worked on integrations with third-party services such as PayAttitude, where the 50k+ customers were able to send and receive money using their phones with over 95% success and less than 1% dispense errors.- Provided mentorship to a team of 4 junior developers on coding standards and best practices, fostering their growth and development through one-to-ones, code reviews, and knowledge sharing sessions.

Nigeria

Software developer in Digital Banking- Developed a airtime and data vending service which was utilised by all of the bank’s channels, leading to a considerable reduction in service errors to ~1%.- Provided technical support and documentation to clients integrating with our services, adding new features to services based on client requests and resolving integration-related concerns.- Played an integral role in the microservices adoption project involving the migration of some existing services to microservices, helping to shorten the time it takes to troubleshoot issues by over 50%.

Analyst/Programmer, Custom Solutions Development:- Built a frontend and backend service in line with CBN regulations, ensuring that the 100k+ tier 1 and 2 account holders stayed within their daily account balance and single credit transaction threshold.- Implemented an internal web app to manage daily processing of debit and credit transactions, making them available for the core banking app in a supported format, significantly reducing transaction processing times.- Worked on SOAP and REST services in C# and Java, including adding new features and modifying issues with existing ones.- Developed custom applications to automate day-to-day operations done by different units

- Developed an application used by the unit to automate processing and provision of keys to support staff to be used on the bank's ATMs- Provided ATM support services to branch staff across all the bank's branches nationwide.- Worked with dedicated IT support staff across the banks' branches to resolve ATM related issues.- Worked with ATM vendors to provide better services to the bank and to carry out ATM POC and software tests- Made available different categories of ATM data for different stakeholders when required

Nigeria

- Team Zeal relief team lead.- Coordinating affairs within my team.- Assisting my team members with various customers’ requests/complaints such as password resets, card queries/hotlists among others.- Treating requests from our internal customers (staff across the bank).- Liaising with various units throughout the bank in providing resolution to customers’ requests and complaints.- Compiling and generating call interaction reports for the unit.