Daily systems checkLive video monitoringAccess controlsVideo patrollingLive incidents trackingRetrieving recorded images and videosMaintaining log book and registersManaging and repair of devices.Responsible for delivering effective prompt technical support to end-users, including troubleshooting hardware and software issues, resolving network problems, and assisting with IT-related inquiries.Responsible for single point of contact for handling all IT related… Show more Daily systems checkLive video monitoringAccess controlsVideo patrollingLive incidents trackingRetrieving recorded images and videosMaintaining log book and registersManaging and repair of devices.Responsible for delivering effective prompt technical support to end-users, including troubleshooting hardware and software issues, resolving network problems, and assisting with IT-related inquiries.Responsible for single point of contact for handling all IT related issues (first port of call in all hardware, software and network related faults and requests, including change requests). And also ensure all systems are up to date and secure.Assist in managing the organization's network infrastructure, including routers, switches, and firewalls. Troubleshoot network issues and perform necessary updates.Create and update documentation related to IT procedures, system configurations, and user manuals.Provide technical information, customer assistance, and solutions to technical problems across all departments.Ensure maximum issue resolutions in minimum time. Show less

Responsible for delivering effective prompt technical support to end-users, including troubleshooting hardware and software issues, resolving network problems, and assisting with IT-related inquiries.Responsible for single point of contact for handling all IT related issues (first port of call in all hardware, software and network related faults and requests, including change requests). And also ensure all systems are up to date and secure.Assist in managing the organization's… Show more Responsible for delivering effective prompt technical support to end-users, including troubleshooting hardware and software issues, resolving network problems, and assisting with IT-related inquiries.Responsible for single point of contact for handling all IT related issues (first port of call in all hardware, software and network related faults and requests, including change requests). And also ensure all systems are up to date and secure.Assist in managing the organization's network infrastructure, including routers, switches, and firewalls. Troubleshoot network issues and perform necessary updates.Create and update documentation related to IT procedures, system configurations, and user manuals.Provide technical information, customer assistance, and solutions to technical problems across all departments.Aids in the formulation of annual IT plan, IT maintenance schedule, IT policy review and emergency response procedures.Provide training to employees on using various software and hardware tools to enhance their productivity.Maintain an inventory of IT assets and equipment, and track procurement needs.Proactively assist in supporting printers, and other hardware issues.Maintain and manage NVR (Network video Recorder) to make sure all surveillance systems are online.Configuration of NVR (Network video Recorder), network devices and hardware’s for proper functioning of internet, CCTV and intercom services within the office.Ensure maximum issue resolutions in minimum time. Show less

To attend to software and hardware related issues from the user.