. Manage relationship with on boarded customers. Manage relationship with existing customers . Identify opportunities for up-selling and cross-selling. Increase revenue generation opportunities from customers. Avoid churn of customers. Ensure resolution of customer issues

. Develop and execute sourcing strategies. Ensure adherence and compliance to procurement processes and policies. Develop strong supplier partnership . Conduct successful supplier negotiations and ensure all business terms are clearly outlined in supplier agreements. Work closely with the Business team to plan and execute RFIs/RFPs/RFQs

• Generating B2B leads• Understanding customers’ needs and demonstrating solutions• On boarding organisations which cut across Multi nationals to SME’s• Developing solid business relationships with customers.• Increasing revenue through relationship building• Training internal sales team to manage customer accounts.

▪ Managing the purchase and supply of procured goods.▪ Negotiating terms and price of products with suppliers.▪ Establishing pricing and quality requirement of goods.▪ Reviewing contracts to achieve best pricing and quality from suppliers.▪ Preparing requisitions, purchase orders and invoices for purchases.▪ Maintaining record of suppliers agreements and ordered goods supplied.▪ Building supply chain and vendor relationship .▪ Identifying ways to create new revenue… Show more ▪ Managing the purchase and supply of procured goods.▪ Negotiating terms and price of products with suppliers.▪ Establishing pricing and quality requirement of goods.▪ Reviewing contracts to achieve best pricing and quality from suppliers.▪ Preparing requisitions, purchase orders and invoices for purchases.▪ Maintaining record of suppliers agreements and ordered goods supplied.▪ Building supply chain and vendor relationship .▪ Identifying ways to create new revenue streams in targeted market.▪ Identifying customers needs and requirements.▪ Implementing sales plans to meet targets.▪ Developing business relationship with key customers.▪ Manage performance of sales team.▪ Evaluate competitors’ activities. Show less

▪ Conducted the business process gathering workshop for the client.▪ Designed the GAP analysis document based on clients current business processes.▪ Worked with other functional consultants on the Project Plan and timelines.▪ Worked with other functional consultants to design Project Documents. ▪ Coordinated SAP SD training workshops for super users.▪ Coordinated SAP SD Integration and UAT for super users.

▪ Coordinated SAP HCM Solution training for SAP HCM Solution trainees.▪ Designed mock exam questions to prepare trainees for SAP HCM certification exams.▪ Related SAP HCM processes to everyday HR processes so that trainees could have a better understanding of SAP HCM.KEY ACHIEVMENT▪ Recorded a 90% pass rate of trainees who sat for the SAP HCM Consultant Certification exam.

▪ Providing direction to SAP Team in planning and executing assigned projects.▪ Analyzing departmental issues and providing solutions.▪ Scheduling departmental meeting.▪ Ensuring that all staff follow department policy and procedures.▪ Organizing trainings to improve technical skills of department staffs.▪ Working with department staff to support new business development opportunities.

▪ Developing Project Plan, Project Charter, Risk Log Template and Communication Plan.▪ Overseeing the update of Project Plan and Risk Log Template.▪ Conducting Stakeholders Meetings and Project Team Meetings.▪ Preparing Project Status Report.▪ Ensuring Sign off of Project Charter by Business Process Owners.

▪ Involved in developing Project Plan, Project Charter and Communication Plan.▪ Responsible for updating Project Plan▪ Responsible for following up Business Process Owners for document sign- off.▪Involved in arranging for client and stakeholders meetings ▪Involved in arranging for Project Team Workshops.▪Involved in arranging for Project Team Trainning.

▪ Worked with Functional Project Team on Project Plan, agree deliverable dates and milestones.▪ Draw up a Quality Assurance plan for the project around milestones and Work Breakdown Structure of the project plan.▪ Managed Full testing of the project deliverables by Functional testers.▪ Managed Sign-off of the deliverables by identified stakeholders.▪ Prepared and submitted progress reports.▪Involved in developing closeout methods for Project.

▪ Being a team member was involved in implementation of complete life cycle of HR project from Project design phase, Mapping customer requirement in SAP, continuing with configuration, testing, implementation of various HR modules and supporting the end user in modules of HR implemented.▪ Conducted workshops to obtain process configuration details for blue print and project scope determination. ▪ Involved in conducting brainstorming sessions with the super users and designed the… Show more ▪ Being a team member was involved in implementation of complete life cycle of HR project from Project design phase, Mapping customer requirement in SAP, continuing with configuration, testing, implementation of various HR modules and supporting the end user in modules of HR implemented.▪ Conducted workshops to obtain process configuration details for blue print and project scope determination. ▪ Involved in conducting brainstorming sessions with the super users and designed the Enterprise Structure, Personnel Structure and DFPS structure and mapping them into SAP.▪ Configuration of Personnel Administration and DFPS module.▪ Configured various action menus and infotype selection of menus. ▪ Involved in GAP analysis and designing of the data from legacy system to SAP including data mapping to various infotypes. ▪ Altering the structure of the standard infotypes to user specific designs.▪ Involved in customizing the specific infotypes for clients reporting requirement. ▪ Reviewed deliverable contents including Blueprint, Business Process Procedures, User Acceptance Tests and Trainning Manuals. ▪ Imparting training classes to users.▪ Involved in change management and knowledge transfer. ▪ Resolved issues Show less

▪ Mointored creation of new products and shops.▪ Coordinated the generation of management reports to show sales position of retail shops.▪ Redesigned retail shop processes to help reduce TAT.▪ Coordinated training for new IFS retail users.

▪ Responsible for managing and coordinating team members to achieve results and meet set target.▪ Prepared weekly report on product sales and general customer feedback.▪ Responsible for complex complaints and challenges of customers at the retail shop.▪ Responsible for ensuring that customers where provided with adequate and accurate information on products and services.▪ Ensuring that all stock is reconciled and accounted for on a daily basis.

▪ Responsible for subscribers' enquiries, complaints and sales