• Project Management• Methodology Development: Applied innovative research methodologies, including a hybrid approach combining quantitative surveys and qualitative interviews, resulting in more nuanced and comprehensive findings.• Client Collaboration: Cultivated strong relationships with clients through regular communication and collaborative problem-solving.• Presentation of complex findings in a clear and accessible manner, facilitating client understanding and decision-making.• Proposal Development• Continuous Learning: Stayed abreast of emerging trends and technologies. • Ethical Compliance: Ensured all research activities adhered to ethical standards and guidelines.• Publications and Thought Leadership: Published research papers in reputable industry journals, contributing to the organisation’s thought leadership and establishing credibility in the field.

Analysis & Problem-Solving • Define a problem and identify possible causes • Comprehend large amounts of information • Form and defend independent conclusions Project Management & Organization • Manage a project or projects from beginning to end • Identify goals and/or tasks to be accomplished and a realistic timeline for completion • Prioritize tasks while anticipating potential problems • Maintain flexibility in the face of changing circumstances Research & Information Management • Identify sources of information applicable to a given problem • Understand and synthesize large quantities of data • Design and analyse surveys • Develop organizing principles to sort and evaluate data effectively Self-Management & Work Habits • Work effectively under pressure and to meet deadlines • Comprehend new material and subject matter quickly • Work effectively with limited supervision Written & Oral Communication • Prepare concise and logically written materials • Organize and communicate ideas effectively in oral presentations to groups • Write at all levels — brief abstract to longer-length manuscript • Explain complex or difficult concepts in basic terms and language • Write effective grant proposals

• Supervising all activities, including marketing, distribution and sales directly involved with the productsand services.• Delivering great customer service and ensuring that customer needs are met.• Manage incoming calls, emails, and inquiries. Also, make outbound calls, respond to emails andreschedule distribution as needed.• Set the direction and establish the desired image for the business.• Carry out the HR function for the business• Oversee financial records and Perform all other duties necessary for the organization to achieve itsgoals.

Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers' needs to achieve satisfaction• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Greet customers warmly and ascertain problem or reason for calling• Cancel or upgrade accounts• Assist with placement of orders, refunds, or exchanges• Advise on company information• Resolve customer complaints via phone, email, mail or social media

• Delivering great customer service and ensuring that customer needs are met• Assisting with recruiting new staff, capacity development and induction of new staff• Supporting staff appraisal and performance management problems.• Providing diverse HR support and administrative functions• Producing sales and performance reports to senior management• Assist in the management and control of daily operation• Cash Handling, including final cash count.• Dealing with customer enquiries and bringing to resolution• Promotional activities on social media platforms to drive sales• Assist customers to ensure they have an enjoyable shopping experience• Assist with sales process by maintaining a fully stocked store• Manage point of sale processes.

• Checking for damaged goods• Checking for missing items• Packing Stock• Taking Stock

• Monitor student's daily record of school fees payment and provide data• Ensure correctness of all salary entries on payment vouchers• Ascertain that all payment vouchers are signed by all staff and file them.

•Proper customer management • Point of contact between customers and other members of staff• Handled calls and company mails • Scheduled appointments • In charge of enquiries and company promotion • Ensured proper employees’ attendance was taken.• Answering Inbound calls and making outbound calls• Offering customers product and services