o Updating project records.o Improve customer service experience, create engaged customers, and facilitate organic growth.o Take ownership of customers issues and follow problems through to resolution.o Keep accurate records and document customer service actions and discussions.

Managing activities across various department, overseeing customer service and ensuring the organisation performing efficiently and effectively

Liaised with laboratory technicians and scientist to provide optimum care and effective services to clients.Enabled direct point of contact to all walk-in customers, provide exceptional customer services and assist all customers with enquires and complaints in a professional and courteous manner.