*Conduct supply chain audits for adherence to SOP, providing actionable feedback to employees across all markets*Creating and refining SOP, streamlining and enhancing protocol to ensure optimal efficiency *Conduct historical deep dives of audit data, interpreting information to create reports with actionable insights on trends and major gaps*Spearheading new-hire onboarding and training, developing training materials, handling scheduling, and providing coaching *Interfacing with… Show more *Conduct supply chain audits for adherence to SOP, providing actionable feedback to employees across all markets*Creating and refining SOP, streamlining and enhancing protocol to ensure optimal efficiency *Conduct historical deep dives of audit data, interpreting information to create reports with actionable insights on trends and major gaps*Spearheading new-hire onboarding and training, developing training materials, handling scheduling, and providing coaching *Interfacing with Product and Regional Management on how best to improve the audit process and company-wide SOP*Overhauled the audit knowledge base, creating a comprehensive source of truth to be used as reference material across all markets Show less

*Resolved customer issues over phone, text, and email, implementing creative solutions forescalated issues*Oversaw new hire onboarding and CX training, developing training materials, handling scheduling, and providing coaching *Collaborated cross-functionally with Billing, Live Operations, and Product to identify and eliminate customer concerns*Worked alongside Product to develop a streamlined process for Certificate of Insurance generation

*Managed teams of 2-4 employees, monitoring quality of work and handling escalated live issues*Anticipated store needs and managed inventory*Oversaw daily operations including opening and closing procedures *Onboarded new hires, providing training and initiating them into the company *Resolved customer concerns, providing compensation for unsatisfactory service and or products

*Troubleshot client concerns, identifying and eliminating the source of the issue*Researched key event services and materials, compiling findings into briefs Constructed proposals for prospective business, conducting background research and brainstorming activation ideas *Built and presented internal and client-facing presentation decks, highlighting salient event themes and details*Drafted and edited copy and visuals for client-facing decks and reports *Provided on-site… Show more *Troubleshot client concerns, identifying and eliminating the source of the issue*Researched key event services and materials, compiling findings into briefs Constructed proposals for prospective business, conducting background research and brainstorming activation ideas *Built and presented internal and client-facing presentation decks, highlighting salient event themes and details*Drafted and edited copy and visuals for client-facing decks and reports *Provided on-site event coordination as a production assistant *Maintained contacts with vendors, reviewing contracts and coordinating drop-off and pick-up times*Oversaw office management duties, handling phone coverage and scheduling meetings Show less

*Preserved and restored historical tapes and recordings using digitization techniques *Cataloged the physical and digital copies of the recordings collection for future reference*Maintained daily inventory on current stock of tapes*Logged tape metadata into database via FileMaker