• Successfully negotiated with project owners, major stakeholders and partners to align project goals and objectives, resulting in the successful completion of multiple projects.• Expertly managed a team on the planning and successful installation of dynamic technology projects, ensuring all aspects of the project were taken into consideration, from budgeting and scheduling to safety and environmental controls.• Consistently collated and presented detailed and accurate status reports to stakeholders on a weekly basis, effectively communicating project progress and any potential issues that may arise.• Demonstrated ability to influence and implement techniques and work ethics that promote collaboration and delivery pace, resulting in the successful completion of projects on time and within budget.• Key responsibility was time management as different locations were involved and was able to prioritize tasks to ensure that the most critical tasks were completed first.• Collaborated with the Business owner and stakeholders to ensure transparency in communication, resulting in a clear understanding of project expectations and timelines.• Consistently met deadlines by effectively engaging with third party vendors to facilitate timely requirements.• Maximized productivity in the team by cultivating a culture of quality and staying focused on the task at hand, resulting in high levels of team performance and productivity.• Ensured the team promoted a safe working environment that promoted mental health and inclusiveness, resulting in a positive and productive work environment.• Adhered to strict environmental and safety controls due to the commercial nature of the project, ensuring the safety of all team members and compliance with industry regulations.

• Consistently served as a technical team player, effectively collaborating with cross-functional teams to document customer support processes, including hardware and analytics, resulting in streamlined and efficient customer support operations.• Expertise in Exchange Online Protection configuration and management, resulting in improved email security and protection against zero-day attacks.• Proficient in Microsoft Outlook Apps and OWA, resulting in enhanced productivity and collaboration among team members.• Skilled in SharePoint and OneDrive maintenance, ensuring optimal performance and accessibility of these tools for team members.• Adept in Microsoft admin centers, resulting in efficient management and maintenance of tenant and security settings.• Successfully set up new Microsoft tenant, including detailed security configurations and zero-day attack prevention measures.• Led migration efforts from on-prem to cloud, resulting in improved scalability and cost-efficiency for the organization.• Managed IT infrastructure projects, ensuring timely completion and alignment with overall business objectives.• Provided VOIP support and setup, resulting in improved communication and collaboration among team members.

• Expertly designed new product launch plans, resulting in successful product launches and increased market share.• Served as team lead on the deployment of a new training infrastructure for a client's workforce, resulting in improved employee performance and productivity.• Provided training, mentorship, and team management, resulting in the development of a highly skilled and motivated team.• Facilitated inter-teams collaboration between business and clients on project deployment and after support, resulting in improved communication and alignment of project goals.• Developed new policies, reviewed existing ones, and tested effects on client business(s), resulting in improved efficiency and alignment with industry best practices.• Organized and interfaced with heads of department and C-level persons on both new and existing projects, resulting in improved alignment of project goals and effective decision-making.• Developed niche training methods for individual clients deployed virtually for prompt delivery, resulting in improved responsiveness and flexibility in meeting client needs.

• Coached project teams to adopt agile methodology by facilitating workshops on the benefits of agile project management, resulting in improved project management processes and increased team productivity.• Expertly facilitated daily scrum stand-ups and agile development sprint planning meetings for multiple, concurrent projects, resulting in improved communication and alignment of project goals.• Assessed team metrics and worked to drive improvements and innovate new approaches, resulting in increased efficiency and effectiveness of project management processes.• Collaborated with internal business partners to create business-specific agile course content, resulting in improved alignment of training with specific business needs.• Facilitated all sprint planning, sprint reviews, sprint retrospectives, and daily scrums with development teams, resulting in product features that reached millions of users.• Supported the Product Owner with story maps, user journey, acceptance criteria, backlog refinement, collaborated with Product Management and Engineering Leadership for direction as required, resulting in improved alignment of project goals with business objectives.

• Documented project artifacts in adoption of e-collections system, which resulted in a reduction of incidents of fraud by 40%.• Provided guidance in adoption of Agile to a development team for collection platform development, resulting in improved project management processes and increased team productivity.• Prepared detailed requirements document for development team for the upgrade of the bank's KYC/AML module, resulting in improved compliance and enhanced security measures.• Assisted with capturing unique identifiers specified by a client with the ability to integrate the client's ERP, resulting in improved data accuracy and streamlined processes.