-Identifying operational inputs, processes, outputs and feedback and creating adaptive strategies to improve the operational systems, processes, and policies of "BPO Softermii"-Ensuring quality operations management by finding the perfect processes for employees to get the work done- Supporting the CEO or executive team’s vision and process ideals.-Ensuring that health and safety regulations are followed.-Documenting procedures for third-party monitoring.-Managing and increasing effectiveness and efficiency of the HR, IT and finance departments through improvements to each function, as well as coordination and communication between support and business functions-Creating an empowering work environment to maximise and align workforce efforts and overall team productivity

🌐 Operations and Team Management Leader in TelemedicineAs an accomplished Operations Manager with a proven track record of success in the telemedicine sector, I have consistently driven operational excellence and overseen the entire lifecycle of a dynamic team comprising over 90 individuals. My expertise lies in seamlessly managing operations, spearheading recruitment initiatives, optimizing conversion strategies, and devising innovative retention development programs.Key Accomplishments:✨ Operational Excellence: Orchestrated and streamlined end-to-end operations, ensuring the seamless delivery of telemedicine services. Successfully implemented process improvements resulting in enhanced efficiency and resource optimization.🌐 Recruitment Mastery: Led comprehensive recruitment campaigns to build and nurture a robust team of over 90 talented professionals. Employed a strategic approach to identify, attract, and onboard top-tier talent, contributing to the overall success of the telemedicine project.🚀 Conversion Optimization: Developed and executed targeted strategies to enhance conversion rates, driving increased user engagement and satisfaction. Employed data-driven insights to refine processes and elevate the telemedicine project's performance.💡 Retention Development: Pioneered initiatives focused on employee growth, satisfaction, and long-term commitment. Implemented innovative retention programs that fostered a positive work environment, resulting in reduced turnover and increased team cohesion.

Trained, scheduled and evaluated (7) employees. Motivated and trained employees to maximize team productivity. Improved efficiency by 13% through employee management, workflow evaluations and monitoring procedures.Ensured the effective and timely implementation of all operational goals. Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.Negotiated and finalized contracts with new and existing customers. Generated and developed leads to acquire new clients.Created and implemented strategies for improving operational efficiency and accuracy. Established long-term customer relationships through prompt and courteous service.

Hired, trained and managed members of the Customer service and Sales/ Marketing department. Maintained project quality with a hands-on management style. Oversaw up to 3 projects at a time without sacrificing standards. Defined clear targets and objectives and communicated them to other team members. Set project timeline and kept teams on task to complete milestones according to schedule. Implemented a set of comprehensive tracking processes to monitor project performance. Incorporated suggested changes to layouts and promotions to drive sales. Resolved escalated or difficult issues regarding client complaints and other matters.Evaluated team performance. Worked closely with managers in other departments on updating policies and procedures for client service.Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Supervised the work of over 30 team members, offering constructive feedback on their work performance.

Worked with the Load Database (DAT POWER, TRUCKSTOP) and also Company TMS Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning. Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details. Scheduled and dispatched drivers to locations within USA, Canada and Mexico. Communicated with customers to ensure that delivery expectations were met. Handled incoming calls and emails from customers regarding issues with deliveries. Delivered exceptional customer service to individuals who contacted the company's call center for support and assistance. Created delivery routes and optimized them in regards to traffic, road conditions and other factors. Enforced the on-time shipment of products to create exceptional customer experiences. Established long-term customer relationships through prompt and courteous service