My job role as a customer experience specialist includes and definitely not limited to the following:Tracking customer experiences across online and offline channels, devices, and touchpoints.Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.Identifying customer needs and taking proactive steps to maintain positive experiences.Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.Analyzing customer feedback on product ranges and new releases, as well as preparing reports.Performing product tests, evaluating after-sales and support services, and facilitating improvements.Documenting processes and logging technical issues, as well as customer compliments and complaints.Keeping informed of industry trends and new CRM technologies.

I help manage under-privileged young girls, giving them the needed confidence and building their self esteem, also creating numerous avenues to make them recognize that a female child is never a 'Second class citizen'.

I worked on having my own program Inspirational Beauty Corner on air which focused on talks of trending issues, motivating shattered minds and giving solace to broken souls.